3rd Party Service Coordinator
Zeal Hr
Cape Town, Western Cape, ZA
5d ago
source : Work-Force


  • Matric / Grade 12 Certificate
  • Bachelor’s degree or a master’s in Supply Chain, Operations or Business Related
  • Experience from international company
  • At least 7 years’ experience in Supply Chain, Logistics, Vendor Management, Customer Service or other operations related field
  • Experienced in in 3rd Party / Vendor management
  • Advanced in Microsoft Excel
  • Very good in communication with external parties as well as different internal levels
  • Self-starting, proactive, make-it-happen mentality, don’t give up before committed task is done, able to get things done from people
  • Detail oriented, customer focused, and service oriented with excellent communication skills
  • Strong analytic and problem-solving skills,
  • Capable of remaining patient and calm when dealing with frustrated distributors.
  • Excellent in relations building, works well with team (external and internal)
  • Willing to travel (high domestic required 30%)
  • Good knowledge in Oracle as a plus
  • Experience in dynamic and flexible supply chain as a plus
  • Responsibilities

  • Ensure that daily service KPIs are delivered by 3rd parties, so service to members is met
  • Ensure proper proactive communication between Logistics and business (members) and 3rd parties in case of any events which might impact service level.
  • When occurring, analyze the root cause of non-performance and coordinate with the 3rd Party and HBN SA teams to build and implement a plan to recover performance to the expected level

  • Act as first tier problem resolution for issues escalated to 3rd parties
  • Handle logistics HCM queries in a way that SLA is met
  • Conduct 3rd Party performance assessment to support Logistics Mgmt. with recommendation re areas of improvement and / or change in terms of cooperation
  • Focus on SLA implementation and measuring execution toward it
  • Monitor performance and identify / execute areas of improvement
  • Report daily / monthly service performance KPIS
  • Build excellent relationship external and internal focused on partnership in cooperation
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