To provide disability claims assessment services to HRM Division and ensure that the portfolio of funds allocated are run as per SLAClient ServicesMaintain relationships with clientsFollow-up with clientsAdherence to Turnaround Times Knowledge and SkillsAbility to work under tremendous pressureHighly organisedProfessional and ethical behaviourAttention to detail and high level of accuracyMust be able to work within deadline, pressured environmentExcellent communication skillsCustomer service orientatedDependable and reliable Team playerSense of urgencyAbility to function independentlyPatience and empathyFlexibilityKnowledge of company products and services, systems and processes.
Maintain Relationships with clientsPositive client surveys / feedbackContribution towards client satisfaction and retention.
Maintain good relationships with clients and ensure client complaints are kept to a minimum.Interacts enthusiastically and assertively and is well received by clientsCommunicates professionally, clearly and persuasivelyAble to deal calmly, professionally and assertively with difficult peopleProvides information confidently and displays an in-depth knowledge of the subject Follow up with clientsEnsure timeous follow-up with internal and external clients.
Timeous follow-up with stakeholders and clients (internal and external)Adherence to turn around timesClaims Assessment management reports indicating adherence to timeframesClaims Assessors Productivity report / sExamples of documents related to timelines, Assessment reports completed and sent to team within the defined timelines, follow-up with clients, etc.
within the defined timelines Lower Direct costsManagement reports indicating adherence to cost containment within the division.
Invoices are prepared and sent to clients timeously.Contribution towards the financial success of the company.Implement cost containment / savings within the Branch / Division.
Own IDP and Attend TrainingTake responsibility for his / her own IDP.Attend and successfully complete all the required training as per Management / Company.
Percentage of own IDP completed.The Assessor observes the Claim Assessors work following the training session to determine his or her level of comprehension and application of the learnt activitiesThe Assessor observes the Claim Assessors work following the training session to determine his or her level of comprehension and application of the learnt activities ProductivityReports prepared in line with SLA reporting guidelinesAdherence to the Companys record Control proceduresReview of quality standards based on quality assurance conductedCompliance to the Customer Complains Management proceduresQuality of recommendations on assessment reportsAssessment reports prepared and sent to clients / stakeholders timeouslyReports and Agenda for Trustee / LAC / RAC and Sub-committee meetings.
Demonstration of knowledge and understanding of legislation, Fund benefits policies and protocols.Prepare accurate reports (i.
e. disability assessments, analysis of data & proposals to clients) timeously as per agreed timeframes.Action Items processed and distributed as per Company standards.
Manage the internal and external marketing objectives according to the companys standardsAdherence to company rules, policies and procedures.
Adherence to PA legislationQualficationsDegree - Occupational Therapy, Physiotherapy, Nursing qualfication2 years'''''''' Industry experience