Pre Sales Engineer (Networks)
Bytes Managed Solutions
Johannesburg Central, South Africa
5d ago

Job Description : KEY RESPONSIBILITIES :

KEY RESPONSIBILITIES :

  • Identify and develop automated processes around the resolution of system generated events / alerts for, but not limited to, anti-
  • virus, anti- spam, backup management, patch management systems

  • Development of automated software and system upgrade processes
  • Development of automated proactive system maintenance for customers
  • Escalated problem resolution
  • Incident management process management
  • Script drafting, testing, and quality assurance testing
  • Automation tool-set management
  • Maintain service software documentation and standards
  • Work with the other technical groups and engineers as required
  • Additional Tier 3 team task are assigned by Manager
  • Training of team members on developed automation processes and deployment assistance
  • Complete ongoing training as assigned and required by the company
  • Job Requirements :

    QUALIFICATIONS, EXPERIENCE, & SKILLS :

    Educational Qualifications :

  • NQF6 or Relevant National Diploma 3yr
  • Computer Science or Relevant degree ( advantageous)
  • Experience with web languages (PHP, HTML)
  • Experience with software coding
  • Experience working with security compliancy standards
  • Demonstrated advanced proficiency in one or more of the following languages :
  • PowerShell (Preferred)
  • Ruby
  • Other Programming / Scripting
  • Technical Certifications
  • 10+ years Professional Experience based on the job requirements
  • Years of Experience

  • 5-10 years of progressive, professional experience
  • Technical Skills

  • Project management skills to include design and testing estimations
  • Excellent organizational and communication skills
  • Able to learn new technologies and quickly adapt to new environments
  • Must have critical thinking skills and be able to solve complex problems
  • Must be able to work in a fast pace environment with ability to multitask
  • Skill in troubleshooting and solving problems.
  • Ability to control multiple projects with careful time management and minimal supervision.
  • Ability to communicate positively, professionally, and effectively.
  • Ability to accurately proofread numerical and text data and to compose, read, interpret, and edit technical documents
  • Knowledge of front and back office systems and infrastructure
  • Thorough understanding of Architecture design; ability to see the big picture and conceptualise and document creative solutions
  • Strong problem solving capability
  • Excellent technical architecture and technical support documentation skills
  • Capable of hands on problem solving, with ability to generate ideas and solutions
  • Other requirements :

  • Excellent organisational and prioritisation skills.
  • Excellent administrator with strong attention to detail.
  • Strong influencing skills
  • Behavioural Competencies

    The incumbent is required to have demonstrated the following competencies :

  • Strong verbal and written communication skills
  • Attention to detail
  • Ability to interact with senior management
  • Dedication to customers
  • Ability to work as part of a team
  • Drive
  • Perseverance and Ownership
  • Problem Analysis
  • Self Development
  • Stress Management
  • Conflict Management
  • Planning
  • Proven ability to build, manage and foster a team-oriented environment
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Desire to work in an information systems environment
  • Work independently with minimal supervision
  • Apply
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