Order to Cash - Process Associate - English
Genpact
Isando, South Africa
20h ago

Responsibilities

In this role, you'll manage all the activities related to Order to Cash domain :

  • Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data
  • Responsible for all cash application activities and ensuring all Log updated
  • Resolve customer inquiries promptly & accurately, by understanding customer market & needs
  • Timely review and assessment of appropriate credit lines for new and existing customers with the Risk Team by analyzing customer financials
  • Daily / Weekly and monthly reporting of all files (Age Analysis, daily Contact outcome, Cash Application tally etc. and individual Productivity numbers), ensuring accuracy and timeliness
  • Coordinate Payment Plan proposals, pre-bankruptcy and post non-payment proposals with the Legal team and the Member. Communicate regularly with the respective teams to solve queries
  • Driving process improvement initiatives, may require participation and contribution to special projects
  • Accomplish all responsibilities in line with client compliance and integrity requirements
  • Maintain and adhere to Standard Operating Procedures (SOP) as agreed with the client and periodically review SOPs for updates and changes
  • Meeting individual SLAs
  • Qualifications we seek in you!

    Minimum qualifications

  • Graduate preferably Business Commerce
  • Relevant work experience in Order to Cash
  • Preferred qualifications

  • AR domain understanding (not required for fresher)
  • Good communication skills (verbal for Collections and written for rest), good interpersonal abilities
  • Exposure to ERP’s (SAP / Oracle) on AR module
  • Knowledge of MS office (excel, word)
  • What we can offer!

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Medical Aid, Retirement and risk benefits
  • In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form