Order to Cash - Process Associate - English
Isando, South Africa
20h ago


In this role, you'll manage all the activities related to Order to Cash domain :

  • Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data
  • Responsible for all cash application activities and ensuring all Log updated
  • Resolve customer inquiries promptly & accurately, by understanding customer market & needs
  • Timely review and assessment of appropriate credit lines for new and existing customers with the Risk Team by analyzing customer financials
  • Daily / Weekly and monthly reporting of all files (Age Analysis, daily Contact outcome, Cash Application tally etc. and individual Productivity numbers), ensuring accuracy and timeliness
  • Coordinate Payment Plan proposals, pre-bankruptcy and post non-payment proposals with the Legal team and the Member. Communicate regularly with the respective teams to solve queries
  • Driving process improvement initiatives, may require participation and contribution to special projects
  • Accomplish all responsibilities in line with client compliance and integrity requirements
  • Maintain and adhere to Standard Operating Procedures (SOP) as agreed with the client and periodically review SOPs for updates and changes
  • Meeting individual SLAs
  • Qualifications we seek in you!

    Minimum qualifications

  • Graduate preferably Business Commerce
  • Relevant work experience in Order to Cash
  • Preferred qualifications

  • AR domain understanding (not required for fresher)
  • Good communication skills (verbal for Collections and written for rest), good interpersonal abilities
  • Exposure to ERP’s (SAP / Oracle) on AR module
  • Knowledge of MS office (excel, word)
  • What we can offer!

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Medical Aid, Retirement and risk benefits
  • In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.

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