IT Field Technician - EUC - Umtata
Bytes Managed Solutions
Gauteng, South Africa
6d ago

Job Description : MAIN JOB PURPOSE


Act as a liaison, provide product / services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

Customer Relationship Management

  • Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
  • First time fix rate and recall rate under the stipulated requirements.
  • Maintain customer relationship.
  • Internal Processes

  • Be productive based on the calls allocated to them.
  • Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
  • Maintain and manage sufficient boot stock.
  • Complete administration within time frames as per policies.
  • Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
  • Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines (ATMs).
  • Human Capital

  • Complete own training and development objectives as per agreed timelines in the personal development plan.
  • Ensure that all policies and procedures are followed according to the company requirement
  • Job Requirements :

  • Matric or other equivalent qualification preferable
  • A + and N + Qualification
  • Mechatronic diploma or equivalent preferable
  • Mechanical, Electrical or Electronic engineering diploma or equivalent
  • Strong Soft Skills
  • Must have a valid driver's licence and own reliable car
  • Must reside in Gauteng
  • Must have 5 - 10 years experience in a coporate enviroment.
  • Knowledge

  • 5- 7 years’ experience in maintaining equipment in an IT environment
  • 5- 7 years POS / Electro-Mechanical Skills / Person which was in a Technical High School experience will be an advantage
  • Skills

  • Computer literate in relevant operating system
  • Mechanical skills
  • Electronic skills
  • Soldering skills
  • Faultfinding techniques
  • MS Office
  • Apply
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