Technical Support Tier 2
Direct Employer
Midrand, Gauteng, ZA
6d ago
source : Careers24

Provides an internal Technical Help Desk service to clients Support customers with basic technical support for current and past software releases.

Provides telephonic and internet-based support to External clients and staff to resolve technical queries. Assist clients with general support for hardware, peripherals, network connections, and external software.

Performs customer relationship management to ensure all existing customers receive differentiated service excellence. Performs internal administrative management of existing client databases through interrogation of system information.

Performs proactive diagnostic & health checks of units. Ensures technical issues are identified and resolved promptly. Builds and maintains business relationships with existing clients through service excellence.

Ensure all queries are validated before escalating. Escalate help desk tickets to the relevant environments Assist Response Centre with any problems experienced during commissioning.

Installing, configuring, and troubleshooting hardware 2-4 years related experience within a technical support environment Matric Computer literate (Microsoft Excel, Word, and Outlook) Excellent communication skills, both written and verbal Strong analytical and problem-solving skills with attention to detail Willing to work the shifts (12 hours rostered rotational shift) Vehicle fleet management and technical experience would be an advantage Valid drivers license and own reliable transport required.

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