The Senior Key Account Manager (KAM) will facilitate growth in the contribution to revenue and gross profit of the company by chiefly developing new business and then managing customer engagements at all levels within the assigned Telecommunications Industry landscape.
Senior KAM will have enough knowledge of the Telecommunications Industry market conditions from a macro and micro perspective to make informed decisions and provide direction to customers specific to their requirements.
As a Senior KAM understanding the industry verticals and the strategies needed to be effective and offer industry specific solutions.
The Senior KAM will assist in identifying solutions that need to be offered as part of collaboration with internal pre-sales-, product-, services- support staff with engaging, open communication and teamwork.
Engaging customers in unison with strategies and passion for service excellence and professionalism.
Senior KAM engages at customer C-Levels and offers solution and services with a thorough and comprehensive understanding of their organisation which supports the continued provision of essential solutions and services in a timely, efficient and effective manner.
Senior KAM need to have the ability and is capable of prospecting Telecommunications Industry Accounts at an executive level and to efficiently and effectively manage multiple accounts.
Exciting the customer and delivering an exceptional experience is part and parcel of the Senior KAM and what the Senior KAM must provide.
Act as the customer lead to the extended solution and / or service delivery team.
The above objectives and ability to manage stakeholders and outcomes will be essential to succeed.
Key Activities :
Alignment with key strategic initiatives as determined by the Board from time to time
Keeping abreast of technological changes and how it influences the engagement with the various customer market verticals
Complete understanding of annual Revenue and Gross Profit budget deliverables and how each individual AMs success is imperative to delivering on target and on budget.
Taking the lead and driving successful customer engagements coupled with engagement from the various support teams and back-office processes.
Deliver on targeted Revenue and Gross Profit values
Develop on a continuous basis a pipeline of prospects that will feed into the overall pipeline value of the business and meticulously update and progress pipeline opportunities to purchase orders.
Thorough understanding of the market and market verticals and their associated technological and business requirements.
Knowing, understanding and mapping focused solutions to customer requirements.
Accurate reporting of activities by populating the companys CRM system on a daily basis with relevant customer data and interaction.
Minimum Requirements :
Bachelors degree in information technology, computer science, or related field preferred.
10-15 years senior management experience in an industry sector or environment that has technological complexity and is customer care / customer experience intensive.
Significant understandings of customer need satisfaction in a high tech. environment essential.
Exceptional team management skills.
Excellent verbal and written communication.
Ability to delegate efficiently.
Extensive industry knowledge with an eye towards the future.
Diplomacy And Patience
The Ability To Set And Execute the Vision of the Company
Should you not receive a response from us within one week of your application, your application has unfortunately not been successful.