Guest House Manager
What Next Recruitment
wellington, Western Cape, South Africa
6d ago
source : Job Placements

Guest House Manager

Between Wellington and Paarl, WC (Must currently live local) Live in 2 Bedroom unfurnished House

Salary Negotiable

Our boutique GUEST HOUSE is situated on an exclusive 33-hectare grape farm between Wellington and Paarl. The farm hosts a popular wedding venue (currently rented, managed, and operated by a third-party) and the GUEST HOUSE with overnight self-catering facilities for 22 adults and 8 children.

We are currently looking for a MANAGER to manage all aspects of the Guest House.

The successful candidate needs to be a mature, experienced, energetic person who is looking for a new challenge. A well-rounded candidate with a stable, proven track record, including Guest House Management experience, who is outgoing, friendly, and well presented.

Should have keen eye for detail, be hands-on, practical and enjoy getting hands dirty. Must be able to work unsupervised and independently with small compliment of staff / subcontractors.

Excellent understanding of service excellence, passion for hospitality and very client focused.

MINIMUM REQUIREMENTS

You must have a stable track record with contactable references

Must be computer literate (Microsoft Office)

Must have own, reliable transport and valid drivers license

Must already live in the greater Wellington / Paarl area, or have lived here

Must be a South African Citizen

REQUIRED EXPERIENCE

Previous work experience of at least 10 years in management roles in related guest house / lodge environment

Experience in managing a large and diverse property

Good all-rounder with experience in all aspects of the operation sales / marketing / housekeeping / front office / property management

Must be able to multitask with good organisational and planning skills, with ability to work well under pressure

Basic knowledge of HR matters and procedures

Basic experience and knowledge relating to maintenance and gardening

An understanding of budget control and financial management and planning

General office administration and management ability and excellent time management skills (ability to meet deadlines)

Excellent written and spoken English skills and fluent in Afrikaans

PERSONALITY

Honest person with high sense of integrity

Strong leadership skills with a sense of ownership (accountability) and pride in work

Well groomed, good personal hygiene & presentable with a friendly personality

Strong work ethic, ability to work unsupervised, work flexible hours and extended hours

Empathetic and compassionate personality

Passionate about gardening and farm life

Good interpersonal skills

Self-motivation, enthusiasm, passion, and energy

Excellent decision maker

Methodical work ethic with a high regard for attention to detail

Flexible attitude and willing to take on tasks as necessary

Excellent organizational and administrative skills

Physically fit, sober habits and in good health

Realistic expectations of farm life

TASKS / RESPONSIBILITIES INCLUDE

Office Administration / General

o Filing

o Banking, petty cash

o Financial reconciliations

o Manage office infrastructure i.e. internet, phones

o Running errands

Guest House Operations

o Compile, implement and review operational policies and procedures

o Reservations handle enquiries, viewings, quotes, confirmations, Nightsbridge and diary

o Reception, check in and check out of guests

o Guest relations liaise with clients and others suppliers to identify needs and ensure customer satisfaction

o Problem solving and being available in case of emergencies

o Guest documentation and signage

o Post departure guest communication

o Special projects i.e. manage special occasions

Housekeeping

o Set in-room cleaning and guest preparation standards and procedures, train staff, check and manage

o Laundry set standards and procedures, train staff, check and manage

o Inventory, stocktaking, stock control and purchasing of in-room and laundry items, amenities, cleaning products

o Manage maintenance and repairs / replacements of in-room and laundry items

o Rostering

o Set and manage performance standards

o Compile and manage staff task lists

Property Management

o Actively set, implement and manage standards, policies and procedures to ensure a manicured facility and faultless guesthouse

o Oversee infrastructure ( non-municipal water, generator, septic tanks, refuge removal)

o Oversee general maintenance gardens and buildings

o Manage garden service, garden maintenance plan, irrigation

o Manage and control inventories

o Special projects i.e. redecorating a room or developing a garden feature

Sales & Marketing

o Proactively research, benchmark, recommend and implement opportunities to grow or better the business

o Manage, update and better website, social media, Instagram, listing sites

To apply please email the following

a one-page cover letter stating why you wish to apply for this position, your remuneration expectations and your availability

your updated CV

a head and shoulder photo

contactable references

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