Writer, Content
Standard Bank
5d ago

Job Purpose

  • To deliver clear, engaging and consistent copy across Standard Bank's digital channels by generating micro copy, long form web content, and digital communications (email and SMS).
  • To collaborate with content strategists, project teams, and other stakeholders in the bank.

    Key Responsibilities / Accountabilities

    Technology & Architecture :

  • Develop knowledge of local and global industry design technologies and architecture enhancements with the aim of contribution to improved design delivery within SBG.
  • Utilise the approved technologies employed by the Experience Design team to meet work outcomes assigned by line management.
  • Product

  • Communicate design ideas with the team throughout the product life cycle, in order to settle on a strong content hierarchy that enables users to make sense of the user interface.
  • Keep abreast of industry developments and enhance experience design skills to meet the evolving needs of customers.
  • Understand and design the digital experience with the intention of refining the end product to achieve maximum user adoption by conducting market research to better understand the competitive landscape.
  • Gather and analyse data to inform customer insights, and customer journeys.

  • Action changes to products in line with Business Lines / Corporate Functions specifications so that the product may serve the business need more effectively.
  • Client

  • Develop design solutions as part of a wider team through a solid understanding of device and ecosystem platforms to assure good customer experience by utilising various design and research methods to understand customer needs, friction points and decision-making processes.
  • Discuss user needs with the client and collaborate with the wider experience design team to contribute to the development of a solution that is user-centric and aligned to business goals, ensuring that the solution is fit for customer.
  • Apply the approved design standards in consultation with Business Lines / Corporate Functions to ensure consistency and alignment of design.
  • Data

  • Adhere to IT Experience Design data policies in line with Standard Bank Group (SBG) data standards so that quality data is consistently and appropriately stored, used and managed.
  • People :

  • Establish good working relationships and collaborative arrangements with team members and stakeholders for the purpose of the exchange of information.
  • Develop and maintain effective relationships ensuring end to end support provided is aligned with the business needs and adheres to overall design standards.
  • Identify team members' developmental needs through interaction and collaboration. Provide ad-hoc advice and assistance to team members to aid their development.
  • Minimum Qualification and Experience

    Qualifications :

  • First Degree - Information Studies
  • Alternative fields : Visual arts; Content writing
  • Experience :

  • Demonstrated workplace experience within the area of specialisation - 3-4 years
  • Total number of years’ experience : 3 years

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