To deliver clear, engaging and consistent copy across Standard Bank's digital channels by generating micro copy, long form web content, and digital communications (email and SMS).
To collaborate with content strategists, project teams, and other stakeholders in the bank.
Key Responsibilities / Accountabilities
Technology & Architecture :
Develop knowledge of local and global industry design technologies and architecture enhancements with the aim of contribution to improved design delivery within SBG.
Utilise the approved technologies employed by the Experience Design team to meet work outcomes assigned by line management.
Communicate design ideas with the team throughout the product life cycle, in order to settle on a strong content hierarchy that enables users to make sense of the user interface.
Keep abreast of industry developments and enhance experience design skills to meet the evolving needs of customers.
Understand and design the digital experience with the intention of refining the end product to achieve maximum user adoption by conducting market research to better understand the competitive landscape.
Gather and analyse data to inform customer insights, and customer journeys.
Action changes to products in line with Business Lines / Corporate Functions specifications so that the product may serve the business need more effectively.
Develop design solutions as part of a wider team through a solid understanding of device and ecosystem platforms to assure good customer experience by utilising various design and research methods to understand customer needs, friction points and decision-making processes.
Discuss user needs with the client and collaborate with the wider experience design team to contribute to the development of a solution that is user-centric and aligned to business goals, ensuring that the solution is fit for customer.
Apply the approved design standards in consultation with Business Lines / Corporate Functions to ensure consistency and alignment of design.
Adhere to IT Experience Design data policies in line with Standard Bank Group (SBG) data standards so that quality data is consistently and appropriately stored, used and managed.
Establish good working relationships and collaborative arrangements with team members and stakeholders for the purpose of the exchange of information.
Develop and maintain effective relationships ensuring end to end support provided is aligned with the business needs and adheres to overall design standards.
Identify team members' developmental needs through interaction and collaboration. Provide ad-hoc advice and assistance to team members to aid their development.
Minimum Qualification and Experience
First Degree - Information Studies
Alternative fields : Visual arts; Content writing
Demonstrated workplace experience within the area of specialisation - 3-4 years
Total number of years’ experience : 3 years