Senior Reservationist/Office Manager
TRS
Cape Town, ZA
14d ago

CTC Salary : R21 500 per month

Area : Tokai, Western Cape

Training Requirements :

Minimum Qualification : Grade 12

Professional Hotel Management Qualification

Minimum 5 years + client liaison experience in high end properties

Job Requirements

  • Sound financial acumen
  • Assists with monitoring occupancies and forecasts in line with set budget
  • Compiling of required reservation and financial reports
  • Computer literacy is essential
  • Operational experience within a high end property
  • Sound Opera property management system experience required
  • Manage and handle Hotel reservations
  • Ensures that confirmations of bookings are accurately sent out within a 24 hour turnaround time
  • Follow up on provisional bookings
  • Action daily reservation traces
  • Update all 3rd party booking sites through SiteMinder to yield rates and availability to ensure maximum results through online bookings
  • Weekly (and daily) yielding to optimize all revenue channels
  • Collate a weekly pick up report and also a list of provisional bookings for the next three months
  • Capture payments from the bank statement to bookings
  • Ensure that the guest ledger for outstanding balances is cleared within 7 days of an account Ensures pro-forma invoices are sent out in time to guests and agents
  • Manage the maintenance and control of payment procedures for all reservations
  • Ensures that profiles of arriving guests are updated on system
  • Liaises with departments and provides an update on arrivals, groups and special requests
  • Assist with Travel and Tour Operator contracts where necessary
  • Maintains good communication channels with all suppliers and industry colleagues including other 5 star hotels
  • Daily filing of all written correspondence
  • Checking allocations for the next 7,14 and 21 days and releasing this according to the stipulated agreement
  • Source and communicate profile of guests staying at the hotel to relevant departments
  • Preparing and reconfirmation of the next day’s (and longer if over weekend or public holidays) arrivals packs
  • Source and communicate profile of guests staying at the hotel (VIP guests)
  • Communication to all departments on details of an upcoming site inspections (Mondays)
  • Assist with site inspections
  • Personal Attributes

  • Excellent interpersonal skills and telephone manner
  • Excellent written and verbal communication skills
  • Good organisational and administrative skills
  • Well spoken, professional and presentable
  • Confident with guests, agents and operators
  • Computer literacy essential
  • Highly organized and Efficient
  • Flexible with a good sense of urgency
  • Excellent attention to detail
  • Passion for exceptional service in the Hospitality Industry
  • Very good under pressure and able to prioritise
  • Extremely reliable and possess an even temperament
  • Proactive nature
  • Comfortable with hosting site inspections
  • Able to work outside of normal working hours as per Company requirements
  • Availability : Immediately

    Submit your application in Word format with a recent photo of yourself to : michelle trs.org.za

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