SME - EUC - Cloud Services L4- (Remote)
1d ago


This role is a central point for evaluating, optimising and standardisation of managed Cloud services. It focuses on the enablement of the operational teams to effectively deliver on required service levels and the optimisation of the services on a proactive basis.

Resolution of major incidents that are escalated from the operational teams and logging of vendor calls when required. Perform due diligences to ensure services are scoped correctly, risks are highlighted to the business and successfully transitioned to the operational teams.

Our clients are becoming highly skilled, this role will close the knowledge gap between our RMS teams and client teams. Cloud solutions require constant management with architectural updates and changes, security and cost management to name a few, this role will be accountable to set the standards that will be disseminated to the RMS squads.

Key Responsibilities

1. Evaluation of Cloud Services

2. Optimising of Cloud Services

3. Standardising service delivery

4. Operational service delivery enablement

5. Perform advanced issue analysis and resolution

6. Address major incident escalations

7. Conduct service due diligences

8. Transition services to operational teams

9. Conduct technical assessments and participate in service improvements

10. Identify security risk and track until mitigated or resolved

11. Conduct evaluations on engineers and make growth and training recommendations

12. Create internal knowledge base articles and issue resolution scripts


Certifications (Minimum)

1. AZ-900 (Azure Fundamentals)

2. AZ-104 (Azure Administrator)

3. AZ-500 (Azure Security Technologies)

4. AZ-300 (Azure Solutions Architect Part 1)

5. AZ-301 (Azure Solutions Architect Part2)

Additional Certifications (Advantageous)

1. AZ-203 (Developing Solutions) *Only required if Service Bus, API, Logic Apps, Functions, Event Hub / Grid are required.

2. AZ-400 (DevOps Engineer)

3. MCSE Core Infrastructure (Retires January 2021)

4. MCSE Productivity (Retires January 2021)

5. CompTIA Network+


7. Prince 2, PMP, SCRUM Master, AGILE (Advantageous)

Experience Required

1. 10+ years’ experience working in the IT industry. Preferably in consulting as current function.

2. .NET C#, PowerShell, JSON, XML beneficial.

3. Experience with networking technologies (e.g. Cisco)

4. Experience with database services and technologies

5. Experience with data centre technologies (e.g. VMware)

6. Experience with backup technologies (e.g. Veeam)

7. Experience with storage systems (SAN)

8. Experience using the Azure Pricing Calculator

Practical Skills Required

1. Good understanding of Azure Infrastructure services and their limitations

2. Experience in configuring & monitoring different attributes and handling scale up and scale down scenarios for the application in Azure

3. Application monitoring through operations insight, application insight

4. Provide best practices around provisioning production and non-production environments on Azure to optimize the usage

5. Have good understanding in implementation of advanced security, authentication, and single sign on across cloud and on premise

6. Strong understanding of the advantages and limitations of Azure Active Directory

7. Strong experience in Azure platform Services, understanding of their capabilities and limitations and being able to architect and deliver solutions leveraging various platform services

8. Have experience in implementing enterprise application using platform services like azure websites, Azure SQL, Azure Service Bus, notification hubs, event hubs, stream analytics, Document Db, application insights etc.,

9. Strong expertise in building cloud native enterprise scale applications and moving applications from on-premises to cloud environments

10. Strong understanding of the cloud architecture patterns and solution design principles

11. Strong understanding of different attributes for cloud application availability, scalability, and ability to propose optimized design for cloud

12. Performance tuning of cloud-based applications for best performance

13. Experience in defining and implementing Hybrid scenarios with workloads shared across on premise and Microsoft Azure, application Integration between cloud and on-premise environments

14. Collaborating with customers for quick technical assessment and proposal development for leveraging platform services of azure

15. Closely work with customer to understand the business objectives and define solutions

16. Experienced in working in Agile / devops environment with continuous integration and continuous deployment and application lifecycle management

17. Candidate should be from an application development and solution architecture background and have expertise in building large scale web applications before the cloud experience.

18. Strong ability to explain complex technical solutions in business language to project stakeholders

19. The ability to present technical solutions to a business audience

20. The ability to whiteboard and workshop solutions with colleagues and customers

21. Good writing skills and the ability to write solution proposals in business language

22. Possess the ability to research new solutions and keep knowledge up to date

23. Good interpersonal and sales skills, must be able to be a team player

24. Possess a growth mindset, willing to grow, expand and learn new skills

25. Willing to study and attain certifications required by the business as and when the need arises

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