Server and Backup Engineer II
Profession Hub
Johannesburg, South Africa, Gauteng, ZA
8h ago
  • Job Summary
  • The role of the Server & Backup Engineer II is to provide level 1 support for server and backup technologies. The Engineer is required to provide level 1 support and respond to tickets logged by customers.

    The role includes the installation and configurations of physical servers, Microsoft Windows Servers, Veeam backup / proxy servers and the management system namely N-able.

    The role also requires the day to day monitoring of server and backup environments. It also includes daily checks on other components such as storage arrays and network switches.

    Qualifications / Experience

  • At least 4 years’ experience in working with Windows Servers
  • Troubleshooting experience (problem-solving)
  • An IT certification required
  • VMWare entry-level certification
  • Veeam certification (preferable)
  • Experience with PowerPoint and Word
  • Requirements / Competencies

  • Attention to detail
  • Meet deadlines
  • Reliability and consistently high standard of work
  • Take ownership and accountability for tasks
  • Strong communication skills
  • Strong documentation skills

  • Technical troubleshooting and problem-solving ability
  • Strong customer ethic
  • Ability to work under pressure
  • Willing to work after hours
  • Team player
  • Responsibilities and Duties

  • Basic Installation of the following :
  • Physical Server assembly
  • Physical Server Rack and Stack
  • Physical Server Cabling
  • Physical Servers with VMware vSphere ESXi
  • Physical Servers with Microsoft Windows Server
  • Windows Server Administration
  • Windows Server Patching
  • Windows Server Security updates
  • Windows Server Patch Status Reporting
  • Troubleshoot Errors
  • Active Directory Configuration
  • Remote Desktop Services Configuration
  • RD Gateways
  • Session Hosts
  • Session Brokers
  • Anti-Virus Administration
  • Deployment across servers and desktops
  • Management and regular updates
  • Monitoring and troubleshooting errors
  • Anti-Virus Reporting
  • System Monitoring
  • Daily monitoring through the management system of system components
  • Investigating Alerts
  • Escalating Alerts where applicable
  • Troubleshoot Errors
  • Management System Configuration
  • Configuration of N-Able
  • Agents
  • Overall configuration
  • Management of N-able
  • Virtualisation
  • Configuration of Virtual Machines
  • Troubleshoot Errors
  • Backup Configuration
  • Configuration of Veeam Backup Servers
  • Configuration of Veeam Backup Proxies
  • Configuration of backup Jobs
  • Troubleshoot Errors
  • Backup Monitoring
  • Daily monitoring of backups
  • Investigating Alerts
  • Escalating Alerts where applicable
  • Backup Report Generation
  • Troubleshoot Errors
  • Ensure best practise is applied to configurations
  • Respond to customer tickets (email) within 30 minutes
  • Respond to customer telephone calls
  • Attend customer meetings / workshops
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