Principal System Center and Cloud Engineer
Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?
If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.
You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.
You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.
You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success.
You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams.
Great work. Great opportunities.
Want to be part of our team?
The TS Principal Implementation Engineer is a senior position in the TS Implementation Engineers job family.
The primary responsibility of the TS Principal Implementation Engineer is responsible for installation, configuration and fault management in highly complex environments within a technology domain.
This includes remotely supporting clients within Service Level Agreements (SLAs) to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management.
Certification, both in vendor, technology and product is elevated to a specialized level and activities continue to progress towards an expert level.
What you'll be doing
Ensure client satisfaction
TS Principal Implementation Engineers work closely with clients, displaying good client engagement skills and engaging at a high level of professionalism.
They are required to interact with clients on site to meet complex requirements of a solution. Problems and issues that cannot be resolved are escalated to the relevant third parties.
Compile and maintain project administration
The individual demonstrates excellent project management and administration ability. They write reports and proposals and project documentation.
TS Principal Implementation Engineers assist with the documentation of standard operating procedures relating to installations and fixes.
Act as a mentor
The TS Principal Implementation Engineer displays leadership and team management ability and delegates lower complexity tasks to more junior TS Implementation Engineers and Technicians.
They assume responsibility for the co-ordination of the activities of the TS Implementation Engineers, in line with performance targets.
They lead by example and monitor the quality of TS Implementation Engineers’ and Technician's work when required. Mentorship of TS Implementation Engineers and Technicians is expected on this role.
TS Principal Implementation Engineers have very good project skills which are demonstrated in the execution of installations and other assignments.
Project certification and the understanding and adoption of Dimension Data's Primer methodology, is encouraged.
Provide telephonic, remote and on-site support to clients
This individual demonstrates very good administration ability in the form of proposal and report writing and general project documentation development.
He / she may be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
Act on specialist knowledge
The TS Principal Implementation Engineer is expected to take ownership of relevant technologies according to domain or specialization.
As corporate citizens they are good team players. He or she practices two-way communication and listens to understand other’s point of view.
The individual displays a very good understanding of business principles. At this level, individuals are included in higher complexity design work, with input to the design expected.
These individuals are client focused and display a proactive approach to solving problems. They work well under pressure and demonstrate the ability to work within a support team, contributing to their success.
What would make you a good fit for this role?