Our Company :
If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.
If you have a desire to work in an organisation that is :
Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships.
The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud.
Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.
Your Role at Impact :
The Application Support Analyst is a customer service minded individual with a solid level of technical system knowledge.
This role will focus on helping our ever growing team of internal customers get the most from our key Saas platforms such as Salesforce, Domo, Ebsta, Confluence and Freshdesk, .
This person will provide front-line primary technical support to end users on various technical issues and problems relating to internal SaaS software platforms.
The Application Support Analyst must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate them appropriately.
The role will also be responsible for monitoring adoption of features, recommending improvements, and provide back-up data management support.
What you'll do :
What You Have :
Benefits / Perks :
Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and / or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and / or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.