Service Advisor

Clicks

Johannesburg, Gauteng, ZA

6d ago

source : Latest Jobs

Job Purpose :

To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives :

To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.

To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration

To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.

To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.

To timeously and efficiently resolve all customer queries in line with the Company's policies.

To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.

To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.

To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.

To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Minimum requirements Qualifications and Experience :

Essential : Grade 12

Desirable : Maths 50% and English 50% at grade 12 level

Essential : Relevant Retail / Business Management qualification (External applicants)

1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail / FMCG store operations environment

Numeracy and stock management experience

Skills, Abilities and Job Related Knowledge :

Understanding and application of financial management principles

Retail / FMCG background and understanding of merchandising and promotions principles

Knowledge of stock, cost, risk and compliance management procedures

Knowledge of customer service excellence

Knowledge of labour legislation and IR practices

Knowledge of competency based interviewing

Results and target driven

Sound managerial skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Competencies :

Leading and Supervising

Delivering Results and Meeting Customer Expectations

Relating and Networking

Following instructions and procedures

Working with people

Analysing

Planning and organising

Coping with Pressures and Setbacks

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