I’m proud of what we do : We are shaping the future of currency based on 160 years of experience.
G+D Currency Technology ensures values in a world of change. As a leader in currency technology in all key areas of the cash cycle, we are constantly maximizing productivity, efficiency, and profitability while redefining the themes of security and service for all partners along the cash cycle
Location : Johannesburg Ormonde or Cleint Primeses
Job Summary Statement : The candidate that will be occupying this position will be the support contact responsible for making use of special technical tools to address and fix the technical issues experienced at our customer sites.
KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES) :
Maintain customer relationship
Must be able to adhere to and meet with all customer Service Level agreements
Handle Inbound Calls to per company policy
To Repair, Service and Maintain machines at customer sites on a shift availability schedule
To assist with Troubleshooting and customer Complaints
Action and close all calls within customer Service Level Agreements and mean time to Respond
Complete administration within time frames as per policies
Able to develop and prepare reports providing feedback on service interventions
Must be able to identify opportunities on improving work processes and recommend appropriate action or solutions
Manage all allocated inventories (spare parts ect)
To assist with various projects as directed by management
To Comply to the Quality Management System
Must be living in or willing to relocate anywhere in the country
Must be in possession of a reliable vehicle
Must be in possession of a valid driver’s licence
Proficient in English, French and Portuguese
ACADEMIC QUALIFICATIONS :
National Diploma / B-tech / Degree in Electrical Engineering or Electro-mechanical
A + and N + Qualification
3 to 4 years electro-mechanical working experience
Essential to have experience in dealing with customers at multiple levels
Must be able to work unsupervised and with a sense of urgency
PERSONAL ATTRIBUTES :
Strong communication and open personality
Must be able to communicate fluently and write reports in English
We accept online applications only. no email CVs will be accepted.
For any enquiries please send you email to : hr.gdsaf gi-de.com
While the company’s recruitment policy stipulates that all positions will be advertised, provision is also made for appointments to be made in accordance with the company’s succession planning strategy and practice when filling vacancies.
If you do not hear from us within 7days after closing date of the position, please consider your application unsuccessful.
We are looking forward to receiving your application!
Giesecke+Devrient Currency Technology South Africa Crownwood Office Park, Block E, 100 Northern Parkw www.gi-de.com CT X9 m We are shaping the future of currency based on 160 I’m proud of what we do :