Technician
Giesecke+Devrient Currency Technology South Africa
Johannesburg, ZA
4d ago

I’m proud of what we do : We are shaping the future of currency based on 160 years of experience.

G+D Currency Technology ensures values in a world of change. As a leader in currency technology in all key areas of the cash cycle, we are constantly maximizing productivity, efficiency, and profitability while redefining the themes of security and service for all partners along the cash cycle

Location : Johannesburg Ormonde or Cleint Primeses

Job Summary Statement : The candidate that will be occupying this position will be the support contact responsible for making use of special technical tools to address and fix the technical issues experienced at our customer sites.

KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES) :

Maintain customer relationship

Must be able to adhere to and meet with all customer Service Level agreements

Handle Inbound Calls to per company policy

To Repair, Service and Maintain machines at customer sites on a shift availability schedule

To assist with Troubleshooting and customer Complaints

Action and close all calls within customer Service Level Agreements and mean time to Respond

Complete administration within time frames as per policies

Able to develop and prepare reports providing feedback on service interventions

Must be able to identify opportunities on improving work processes and recommend appropriate action or solutions

Manage all allocated inventories (spare parts ect)

To assist with various projects as directed by management

To Comply to the Quality Management System

BASIC REQUIREMENTS

Must be living in or willing to relocate anywhere in the country

Must be in possession of a reliable vehicle

Must be in possession of a valid driver’s licence

Proficient in English, French and Portuguese

ACADEMIC QUALIFICATIONS :

National Diploma / B-tech / Degree in Electrical Engineering or Electro-mechanical

A + and N + Qualification

EXPERIENCE :

3 to 4 years electro-mechanical working experience

Essential to have experience in dealing with customers at multiple levels

Must be able to work unsupervised and with a sense of urgency

PERSONAL ATTRIBUTES :

Strong communication and open personality

Must be able to communicate fluently and write reports in English

  • Act with integrity and professionalism;
  • Following instructions & procedures;
  • Adhering to principles and values;
  • Cope with pressure;
  • Good administrative skills;
  • Be able to work in a team as well as independently;
  • Accuracy and attentiveness to detail;
  • We accept online applications only. no email CVs will be accepted.

    For any enquiries please send you email to : hr.gdsaf gi-de.com

    While the company’s recruitment policy stipulates that all positions will be advertised, provision is also made for appointments to be made in accordance with the company’s succession planning strategy and practice when filling vacancies.

    If you do not hear from us within 7days after closing date of the position, please consider your application unsuccessful.

    We are looking forward to receiving your application!

    Giesecke+Devrient Currency Technology South Africa Crownwood Office Park, Block E, 100 Northern Parkw www.gi-de.com CT X9 m We are shaping the future of currency based on 160 I’m proud of what we do :

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