ENVIRONMENT : International gaming concern needs a Help Desk Manager to mature their helpdesk function. You will direct and supervise a team of help desk techs providing the team with leadership and support to ensure the highest level of customer satisfaction by working with external clients to provide world class serviceDUTIES : Prioritising support tickets Engaging with clients on status of support tickets Work management of tickets -
to support team but also to broader technology team Ensuring capturing and maintenance of knowledgebase Maintaining ongoing one-
on-one communication with team members Defining and reporting on helpdesk metrics, and driving continuous improvement When required, getting into the detail of tickets to drive resolutionREQUIREMENTS : Team Management skills Prior task management or project management desirable Experience working with Zendesk software preferredWhile we would really like to respond to every application, should you not be contacted for this position within working days please consider your application unsuccessfulMENTS : When applying for jobs, ensure that you have the minimum job requirements.
Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence.
Please e-mail a word copy of your CV to chantelledatafin and mention the reference numbers of the jobs. We have a list of jobs on .
Datafin IT Recruitment - Cape Town Jobs.