MIT Service Desk: Jnr Engineer

InspHired Recruitment

Johannesburg, Gauteng, South Africa

1d ago

MIT Service Desk : Jnr Engineer

Duties and responsibilities

Assisting with Remote Support to all MIT clients

First Line troubleshooting

Resolve customer queries in a timely manner

Communicate in a clear and concise manner both in written form of emails, ticket comments, and verbally; as well as internally and on the phone with customers.

Report root cause of issues

Assist with Standby when requested

Brainstorming for new ideas

Generating solutions to problems with machinery or equipment

Originating process or equipment design

Suggesting new solutions to production problems

Thinking up new systems or procedures

Choosing appropriate materials to complete a job

Deciding a course of action in conjunction with others

Deciding a course of action on own initiative

Making decisions after thorough evaluation

Mentally reacting quickly to emergency situations

Requirements and skills

2 Years in IT Related Position

Any experience in a service desk environment or call centre

A+ and N+ certifications

NSE 4

Adequate knowledge of Servers, O365, Troubleshooting, Networking

R180k R300k

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