Service Consultant
Capitec Bank
Kwazulu Natal, Durban, ZA
3d ago
source : FREERECRUIT.CO.ZA

Location : Durban, KwaZulu-Natal, ZA

Company : Capitec Bank Ltd

Purpose Statement

  • Responsible for providing excellent client service by fulfilling and exceeding the client’s expressed need (Save, Transact, Credit and Insure).
  • Accurately and timeously, gather and capture client information for loan approvals and conduct deposit / enquiry transactions.
  • Responsible for maintaining skill, knowledge and competency in order to sell Global One in the interest of the client.
  • Presenting and conducting self in accordance with brand expectations.
  • Minimum :

  • No previous experience required
  • Ideal :

  • More than 1 year’s client service experience within a retail / financial / banking environment
  • Demonstrated track record of engaging in a sales and client facing environment
  • Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational
  • Qualifications (Ideal or Preferred)

  • A relevant tertiary qualification in Commerce or Management
  • Minimum :

  • Knowledge and understanding of : Basic calculationsRetail / consumer service environment
  • Ideal :

  • Knowledge and understanding of : Capitec Bank ProductsInternal business processes and proceduresOrganisational Policies, including (but not limited to) the Credit Policy
  • Skills

  • Communications Skills
  • Interpersonal & Relationship management Skills
  • Competencies

  • Adhering to Principles and Values
  • Adhering to Principles and Values Acting with Integrity
  • Adhering to Principles and Values Demonstrating Beliefs and Principles
  • Adhering to Principles and Values Showing Community and Social Responsibility
  • Delivering Results and Meeting Customer Expectations
  • Delivering Results and Meeting Customer Expectations Championing Customer Needs
  • Delivering Results and Meeting Customer Expectations Delivering High Quality Work
  • Delivering Results and Meeting Customer Expectations Meeting Basic Work Expectations
  • Delivering Results and Meeting Customer Expectations Serving Customers
  • Entrepreneurial and Commercial Thinking
  • Entrepreneurial and Commercial Thinking Controlling Costs
  • Entrepreneurial and Commercial Thinking Entrepreneurial Thinking
  • Entrepreneurial and Commercial Thinking Leveraging Opportunities
  • Entrepreneurial and Commercial Thinking Navigating Organisations
  • Following Instructions and Procedures
  • Following Instructions and Procedures Accepting Direction
  • Following Instructions and Procedures Following Policies and Procedures
  • Following Instructions and Procedures Managing Meetings
  • Following Instructions and Procedures Managing Risk
  • Following Instructions and Procedures Managing Time
  • Following Instructions and Procedures Working Safely
  • Persuading and Influencing
  • Persuading and Influencing Making a Strong Impression
  • Persuading and Influencing Making Convincing Arguments
  • Persuading and Influencing Negotiating Agreements
  • Presenting and Communicating Information
  • Presenting and Communicating Information Communicating Effectively
  • Presenting and Communicating information Presenting and Public Speaking
  • Relating and Networking
  • Relating and Networking Creating and Maintaining Networks
  • Relating and Networking Establishing Relationships
  • Relating and Networking Interacting with People at Different Levels
  • Relating and Networking Managing Political Situations
  • Additional Information

  • A valid driver’s licence is preferred
  • Must have access to transport (personal / public)
  • Clear criminal and credit record
  • Flexible and mobile across regions is an advantage
  • Must have fingerprints which are detectable / recognisable on Capitec Bank’s internal electronic banking system
  • Please click on Apply for job below and follow the link to the online application form.

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