Service and Spares consultant
Pretoria East, Gauteng, ZA
4d ago
source : Careers24

Service Consultants are mainly responsible for customer service and support. Responsibilities include answering / booking phone calls and consistently give feedback to customers regarding the company's products and services.

  • Assist customers with all service related queries · Ordering of spares and follow up with suppliers and customers on a daily basis · Assist customers with all sales · Booking under guarantee service calls with suppliers and follow up · Send Head Office outstanding under guarantee reports for feedback from suppliers (3 times a week) · Ensure sales staff receive this report and ensure their comments are drafted · Print the under guarantee report daily and do follow up with suppliers and ensure references are done according to the standard procedures · Taking cash at the service and spares department · Receiving stock and ensure all GRNs are done on a daily basis · Follow up on ETAs daily · Effectively deal with Service management to resolve issues · Always assist the customer with the problem before booking a call · Book out of warranty calls with the Service 114 department / relevant supplier · Negotiate with suppliers when a new unit needs to be repaired for an exchange · Ensure that exchanges are completed from start to finish · Assist sales people in obtaining a ATR number from suppliers for all exchanges · Deal with staff and management regarding problem units, customers and issues that need to be resolved · Work with the Stock Controllers regarding credits · Assist team members in service department · Must be able to perform same duties as above · Continually control any small repair that goes out to suppliers to be repaired or assessed · Responsible for quoting customers for small parts · Assist with under guarantees · Responsible to order spares, if / as the need arises · Constantly managing any feedback received from customers · Handle all bookings for repairs · Follow up with suppliers · Ensure weekly smalls report is done · Grade 12 / Matric Relevant qualification / degree · Minimum of 3 4 years experience in a same or similar role · Stress tolerance to deal with increasing number of calls · Strong administrative skills · Strong interpersonal and relationship-building skills.
  • Professional verbal and written communication skills are essential · Customer service The ability to stay calm and patient
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