Motor Administration Team Leader
Santam
Johannesburg, Gauteng, South Africa
2d ago

Who are we?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

What will you do?

Division : Motor Support : Motor Administration.

Reports to : Motor Support : Operations Manager

Job grade : 8

Location : Johannesburg, Auckland Park

JOB PURPOSE

The successful incumbent will be responsible for leading a team of motor administration consultants, responsible for the admin functions on motor claims, I.

e. Expediting, processing payments, finalization of claims, Keeping claims in turn around times and within service level.

What will make you successful in this role?

Responsible to arrange and manage car hire requests, extensions and terminations, keeping dashboards up to date and meeting TAT target

QUAILIFICATIONS & EXPERIENCE

Matric

Fully computer literate (MS Office)

2 - 4 years’ claims experience

Any previous claims handling, pre-support and or post support experience is advantageous

Knowledge of Abuntex and BPM will be an advantage

Car hire handling processes will be advantages

SKILLS

  • Ability to verify and interpret policy and appraisal detail
  • Good communication skills
  • Telephonic skills
  • Ability to handle conflict and negotiate
  • Basic business ethics
  • COMPETENCIES

  • Problem solving.
  • Information Seeking
  • Producing creative solutions.
  • Adapting to changing circumstances.
  • Performing under pressure.
  • Deciding & initiating action.
  • Teamwork and cooperation
  • Customer Service Orientation
  • Qualification and Experience

    Grade 12 with 3 to 4 years related experience.

    Knowledge and Skills

    Claims administrationClaims settlements of a complex naturePayment approval and rejectionsOperate within claims guidelines and complianceCoach and mentor less experienced short term claims clerks

    Personal Attributes

    Business insight - Contributing independentlyManages complexity - Contributing independentlyPlans and aligns - Contributing independentlyManages conflict - Contributing independently

    Build a successful career with us

    We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things.

    We pride ourselves in helping our employees to realise their worth. Through its four business clusters Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.

    Core Competencies

    Cultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independently

    Turnaround time

    The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

    Our commitment to transformation

    The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.

    The Group's Employment Equity plan and targets will be considered as part of the selection process.

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