Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.
What will you do?
Division : Motor Support : Motor Administration.
Reports to : Motor Support : Operations Manager
Job grade : 8
Location : Johannesburg, Auckland Park
The successful incumbent will be responsible for leading a team of motor administration consultants, responsible for the admin functions on motor claims, I.
e. Expediting, processing payments, finalization of claims, Keeping claims in turn around times and within service level.
What will make you successful in this role?
Responsible to arrange and manage car hire requests, extensions and terminations, keeping dashboards up to date and meeting TAT target
QUAILIFICATIONS & EXPERIENCE
Fully computer literate (MS Office)
2 - 4 years’ claims experience
Any previous claims handling, pre-support and or post support experience is advantageous
Knowledge of Abuntex and BPM will be an advantage
Car hire handling processes will be advantages
Qualification and Experience
Grade 12 with 3 to 4 years related experience.
Knowledge and Skills
Claims administrationClaims settlements of a complex naturePayment approval and rejectionsOperate within claims guidelines and complianceCoach and mentor less experienced short term claims clerks
Business insight - Contributing independentlyManages complexity - Contributing independentlyPlans and aligns - Contributing independentlyManages conflict - Contributing independently
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things.
We pride ourselves in helping our employees to realise their worth. Through its four business clusters Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Cultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independently
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.
The Group's Employment Equity plan and targets will be considered as part of the selection process.