An eclectic Hotel in the vibrant neighborhood of Knysna is looking for a passionate Duty Manager to support as established team.
Let us know if you have what it takes.
CANDIDATE MINIMUM REQUIREMENTS
High school graduate with hospitality experience / hospitality qualification.
Must speak, read, write, and understand English at a professional level.
Computer literate (Windows Office Excel, Word and Outlook)
Working knowledge of Opera.
General knowledge of HR and the labour law.
Work experience :
Previous front office management experience essential.
Familiar with all duties and procedures in Front Office / Reservations Department
MS Office (Word, Excel and Email) is essential
Opera experience is essential
Must have a SA ID
Must have a valid driver’s licence and own transport
Reliable, responsible and dependable to fulfil obligations
Attention to detail
Willingness to lead, take charge and offer direction
Ability to multitask
Show initiative by taking control of task
Excellent communication skills
Friendly and service orientated
Tasks (include but not limited to) :
Ensure smooth operation of the reception area
Ensure guests are greeted, checked in and allocated apartments / rooms promptly and courteously
To ensure reservations are taken correctly and courteously
Ensure credit control procedures are strictly adhered to
To ensure guest accounts is kept up to date
Ensure effective and speedy check out facilities
Ensure collection and delivery of luggage to apartments / rooms are done efficiently
To ensure that the reception area is correctly managed
Ensure that the switchboard is efficiently and effectively managed
Must be willing to work hospitality shifts (weekends and public holidays), hospitality hours and overtime when requested
Carrying out any other duties as may be reasonably required by management
Ensure that guest house rooms / apartments are serviced and maintained to the standards
Make sure all front of house areas is clean and tidy at all times
Ensure the back of house is clean and free of clutter
Ensure the smooth operation of Housekeeping daily
Daily spot checks of apartments and rooms to ensure standards
Checking of all monthly stock takes for amenities, chemicals and linen for Housekeeping
Reporting and follow up of all maintenance issues pending or outstanding
Assisting with the overseeing of the maintenance department in the absence of the Facilities Manager.
Be familiar with the Health & Safety measure of the property
To ensure regular on-the-job training is training place in your departments
Ensure dress code of staff is up to standard
Holding regular performance appraisals with senior staff, identifying areas for development and training needs
Be readily available to deal with problems and complaints
To circulate regularly throughout Front of House areas. Maintaining high profile with guests and staff
Ensure accurate and timeous submission of all reports and administrative work
Prepare and submit annual budgetary information and updates as required by Financial Manager
To ensure effective liaison between Reservations & Front Office and other departments (e.g. Housekeeping)
Act as a Duty Manager when required
To attend all management meetings as required