Host - Knysna - Pezula Hotel
Career Custodians
Knysna, South Africa
1d ago
source : Job Placements

An eclectic Hotel in the vibrant neighborhood of Knysna is looking for a passionate Duty Manager to support as established team.

Let us know if you have what it takes.

CANDIDATE MINIMUM REQUIREMENTS

Education :

  • High school graduate with hospitality experience / hospitality qualification.
  • Must speak, read, write, and understand English at a professional level.
  • Computer literate (Windows Office Excel, Word and Outlook)
  • Working knowledge of Opera.
  • General knowledge of HR and the labour law.
  • Work experience :

  • Previous front office management experience essential.
  • Familiar with all duties and procedures in Front Office / Reservations Department
  • MS Office (Word, Excel and Email) is essential
  • Opera experience is essential
  • Other :

  • Must have a SA ID
  • Must have a valid driver’s licence and own transport
  • Reliable, responsible and dependable to fulfil obligations
  • Attention to detail
  • Willingness to lead, take charge and offer direction
  • Ability to multitask
  • Show initiative by taking control of task
  • Excellent communication skills
  • Friendly and service orientated
  • Tasks (include but not limited to) :

  • Ensure smooth operation of the reception area
  • Ensure guests are greeted, checked in and allocated apartments / rooms promptly and courteously
  • To ensure reservations are taken correctly and courteously
  • Ensure credit control procedures are strictly adhered to
  • To ensure guest accounts is kept up to date
  • Ensure effective and speedy check out facilities
  • Ensure collection and delivery of luggage to apartments / rooms are done efficiently
  • To ensure that the reception area is correctly managed
  • Ensure that the switchboard is efficiently and effectively managed
  • Must be willing to work hospitality shifts (weekends and public holidays), hospitality hours and overtime when requested
  • Carrying out any other duties as may be reasonably required by management
  • Ensure that guest house rooms / apartments are serviced and maintained to the standards
  • Make sure all front of house areas is clean and tidy at all times
  • Ensure the back of house is clean and free of clutter
  • Ensure the smooth operation of Housekeeping daily
  • Daily spot checks of apartments and rooms to ensure standards
  • Checking of all monthly stock takes for amenities, chemicals and linen for Housekeeping
  • Reporting and follow up of all maintenance issues pending or outstanding
  • Assisting with the overseeing of the maintenance department in the absence of the Facilities Manager.
  • Be familiar with the Health & Safety measure of the property
  • To ensure regular on-the-job training is training place in your departments
  • Ensure dress code of staff is up to standard
  • Holding regular performance appraisals with senior staff, identifying areas for development and training needs
  • Be readily available to deal with problems and complaints
  • To circulate regularly throughout Front of House areas. Maintaining high profile with guests and staff
  • Ensure accurate and timeous submission of all reports and administrative work
  • Prepare and submit annual budgetary information and updates as required by Financial Manager
  • To ensure effective liaison between Reservations & Front Office and other departments (e.g. Housekeeping)
  • Act as a Duty Manager when required
  • To attend all management meetings as required
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