Specialist Functional Support: Websphere Application Service: 6 month contract
Isilumko Staffing
Johannesburg, Gauteng, ZA
1d ago

Specialist Functional Support : Websphere Application Service : 6-month contract

Banking Industry : Johannesburg

Strategy and Planning

Job purpose description to maintain service and application stability, availability, and reliability through the facilitation of the various Service Management processes and associated activities.

Qualifications & Experience :

  • Diploma Information Technology
  • Matric
  • Certified at an ITIL Practitioner level
  • Degree : Information Technology (Advantageous)
  • 3-4 years’ Experience
  • Experience gained in providing level 2 technical support to an area of the business. Gain understanding and experience of the various disciplines within IT and how they relate to each other.
  • Technology Business Partnering 3-4 years
  • Websphere Application Service
  • Experience Description :

  • Gain understanding and experience defining business requirements related to an IT application. Solid experience in working in a multi discipline team fostering collaboration and teamwork.
  • Service stability availability and reliability
  • Contribute to service stability, availability, and reliability by providing level two technical support coupled with business or domain knowledge to ensure continued service of the relevant service provided by IT.
  • Service design definition and reporting
  • Participate in service design by providing insights and learnings from both a technical as well as a business knowledge perspective, influencing the information technology architecture roadmaps.
  • Define and maintain runbooks and associated Configuration Management system details.

  • Capture all relevant service-related information using the SM Tool to enable reporting which is both accurate and reliable.
  • Service transitioning Identify and support activities necessary to ensure a smooth transition onto new functions and applications.
  • Ensure internal and external standards and requirements are met e.g. audit and data management standards, non-functional requirements, good practice, legislation and risk to maintain service outcome standards and quality.
  • Communicate and manage all changes internally within the function as well as externally to
  • the relevant area to ensure effective understanding and use of the service.
  • Service operations incident management
  • Coordinate technical teams and drive the operational execution of the incident management process, determine the level of risk liaising with relevant technical teams, make recommendations and obtain permissions to make changes to processes or applications enabling the most effective
  • response for the resolution of incidents raised.
  • Service operations major incidents management
  • Perform the assigned role during any major incident as defined by the major incident management framework, ensuring that all efforts related to major incident are communicated and that the technical teams and the business are aligned with respect to the incident at hand.
  • Service operations technical support
  • Perform minor application configuration changes as and when required to ensure service stability, availability, and reliability.
  • Operationally manage vendor relationships, services, and associated service level agreements.

  • Service operations service
  • Report on costing including, 3rd party vendors, related to the IT services provided by the IT function to ensure the internal client is charged correctly for the service provided.
  • Service operations problem management
  • Facilitate investigations, conduct root cause analyses on identified incidents and drive remediation to ensure the problem is resolved.
  • Recruitment Note :

    Communication will only be with shortlisted candidates jino.swart isilumko.co.za


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