Posting Date Dec 04, 2018
Job Number 18003CDD
Job Category Reservations
Location The Westin Cape Town, Cape Town, South Africa VIEW ON MAP
Brand Westin Hotels & Resorts
Position Type Non-Management / Hourly
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At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived.
We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road.
Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay.
We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand.
If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.
Reporting to the Reservations Manager, the successful incumbent will be responsible for all transient reservations received direct to the hotel, via e-
mail and phone. To achieve budgeted and forecasted Rooms Revenue, through the conversion of reservation calls to sales, whilst delivering customer satisfaction.
This position will focus on Reservations for the AC Hotel Cape Town Waterfront, and will assist with Reservations for the Westin Cape Town.
Required Experience & Qualifications
Must have 2-3 years’ minimum experience in Reservations preferably Five Star environment
Sound understanding of Reservations and Front office operations
Extensive knowledge of Opera PMS and MARSHA preferable
Good office administration & communication skills
Ability to work well independently, as well as part of a team
To maintain a high level of guest telephone contact skills while promoting the Hotel, our Restaurants, and the Spa through good selling and communication skills.
To achieve an optimum level of occupancy and average room rate to best yield revenue and to ensure budgeted targets are met.
To be fully conversant with all market segment and rate programs, together with special rates and packages.
To maximise room revenues, and create additional revenue, by utilising effective up-selling techniques.
To liaise directly with the Reservations Manager and Revenue Manager regarding business on the books and the strategy for the day.
To deal with faxes, correspondence checking (VIP’s, regular and loyalty guests) and to respond to guest requests on a daily basis.
Follow up on outstanding deposit payments
Follow up on all outstanding vouchers once vouchers received put a copy in the Voucher file
Check third party Extranet Sites (bookings made online).
To handle customer queries and complaints relating to the Reservations Department.
To actively and consistently enrol guests into Marriott Loyalty program to develop brand loyalty and to meet departmental targets.
To complete additional tasks as and where directed by the Reservations Manager, or in their absence, the Rooms Division Manager.
To ensure Profiles are maintained, merged and updated on a regular basis to provide accurate Company, Agent and Individual Guest information.
To maintain the Reservation files in an up to date and accurate manner.