As a Clinical Support Specialist you will be directly supporting all Stryker products associated with Trauma procedures in the Western Cape region.
Your main focus will be servicing and supporting our clinical customers to strive for best in class specialist support with procedural excellence.
You will also be working with the local sales team to coordinate training and events and manage day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.
Key Activities & Accountabilities
Servicing existing and new customer base within the theatre and clinical environment
Providing theatre and wider HCP staff with in depth training on Stryker products
Working closely with other team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice
Understanding the clinical application of the broader Stryker business to offer customers the best possible solution at all times
Conducting trials and evaluations of products in both theatre and the clinical environment as and when required
Additional responsibilities as directed by RSM (Regional Sales Manager).
Implementation of training, provision of instruments and implementation of new Stryker business
Plan, execute and monitor all measures necessary to help achieve industry leading support. Service and provide customer care for physicians, surgical theatre staff, and hospital administration and sterilisation departments.
This will include working within a theatre and clinical environment.
Demonstrates excellent product knowledge and professionalism with workshop
Provides theatre and other HCP staff training on Stryker products. This could include organizing and conducting training workshops and events for a broad customer group.
Reports to the Regional Sales Manager to ensure customer service levels are best in class.
Communicates essential features and benefits of products and their clinical application.
Demonstrates outstanding ethics at all times. Treat customers and other employees with respect and represents Stryker in the best possible light.
Auditing theatre and hospital stock (implants, disposables and instruments) managing consignment levels and ensuring good asset management and stock rotation.
Behaves with integrity, delivers on commitments within required timescales.
Understands the clinical application of the broader Stryker portfolio to offer our customers an understanding of our wider product range.
Conducts trials and evaluations of product in theatre and clinical environment as required.
Makes observations of customer needs and liaise with sales colleagues to follow up on and introduce new or additional Stryker product and / or support.
Maintains a basic business plan highlighting daily, weekly and monthly objectives.
Develops an understanding of the local healthcare environment and Regional strategy
Additional responsibilities as directed by RSM (Regional Sales Manager)
Experience and Education
Certified Theatre Practitioner or ODA, professional training in a medical environment preferred. Industry background also advantageous.
Theatre experience essential. Minimum 2 years’ experience within a theatre environment
Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important
Computer skills, MS Office.
Presentation skills with modern presentation media
Workshop / product demonstration skills including anatomy and physiology knowledge base
High level communicator
Ability to work in a collaborative manner with colleagues and customers
Professional, disciplined, focused and organised.
Strong sense of responsibility.
Ability to self-motivate and work under pressure.
Winning personality and extensive people skills
Actively seeks continuous self-improvement
Flexible to change
Work From Home : Not availableTravel Percentage : 60%