Head of Retentions
SET Recruitment Consultants
Johannesburg, South Africa, Gauteng, ZA
4d ago

Head of Retentions

Reputable Financial Services firm seeks strategic and influential indiv. Pivotal role to devise and roll-out integrated Retention strategies for Short-Term Insurance products offerings, targeting Personal + Corporate Wealth clients.

Exciting NEW role with market leader, due to business expansion.

Key Responsibilities :

  • Proactively develop and implement integrated Retention strategies.
  • Gather and interpret lapse data, market trends and competitor insights.
  • Align resources through KPI’s and governance for the firm’s Retention levers.
  • Develop Communications campaign to build awareness of the importance to retain clients.
  • Implement appropriate product offerings + pricing (discounts + premium reductions).
  • Devise predictive models + preventative strategies (coaching, product design + scripting).
  • Roll out Retention strategies + campaigns through diverse channels (digital, face-to-face, contact centres etc).
  • Promote customer retention and enhance existing systems.
  • Build relationships with key stakeholders, internally and externally.
  • Other pivotal duties, to be discussed at interview stage.
  • Qualification and Experience :

  • Business Degree or Advanced Diploma. Honours an advantage.
  • Good exp in Retention in Short-Term Insurance environ.
  • Proven track record as a business leader.
  • Should you be interested in the role :

  • Please submit your CV online.
  • For any queries, contact Bev at SET on 082 495 8595.
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