Outbound Sales Agents
Wns Global Services
Durban, KwaZulu-Natal
6d ago
source : findojobs-za

Job DescriptionTo provide telecommunication solutions to new and existing customers by marketing and matching the ideal products and services to customers needs, thereby, generating revenue and improving customer satisfaction.

This role requires enthusiastic, energetic and self-motivated telesales representatives. A professional telesales representative must be an excellent communicator, have superior people skills and abide by good governance and ethical standards.

They must be comfortable presenting products and / or services over the phone as well as dealing with objections and uncertaintiesEssential6 months experience as an outbound call centre agentHigh proficiency in verbal & written English and other local languagesExcellent communication and interpersonal skillsOutstanding negotiation skills with the ability to resolve issues and address complaintsSound planning, organising and time management skillsHigh attention to detail and accuracyExceptional administrative skills, with sound follow-through after contact with customersThe ability to : prioritise and manage work flowanalyse, validate and interpret data / reportsresolve conflict situations amicablyfind effective solutions for customers (i.

e. businesses) in debtsolve problemsmulti-task and cope with high volumes of workbe a team player and to work in an open-plan environmentwork under pressure to meet performance KPIs and client service level agreementsResults Driven, persistent, motivated and professionalProven experience as a telesales representativeProven track record of successfully meeting sales targets over the phoneEmail and telephonic etiquetteA high level of proficiency in Microsoft Word, Excel, Outlook and Telephony applications, together with the ability to navigate between multiple screensQualificationsA Matric / Grade 12 Certificate or equivalent

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