To drive and manage the profitable delivery of pro-active, value adding sales, solutions and service platforms through the Private Banking Suite in order to grow and retain high-value business.
To leverage and optimise resources, business and market potential to maximise business growth, retention and profitability targets while minimising operational risk.
To be accountable for the day to day running of Private Banking suite / s and accountable for the attainment of the business objectives of the suite / s.
Also responsible for liaising, communicating and forging relationships with business partners, with the objective of leveraging off these synergies.
To maintain a high level of integrity and ethical standards.
NB : Must be willing to work anywhere in Gauteng Region when require to
Key Responsibilities / Accountabilities
Service and Retention
Complete all compliance training within laid down timelines.
Develops strategies and tactics to retain market share by identifying opportunities to add value to existing clients in collaboration with business partners.
Provides a regular second face to the top clients in the Suite, ensuring that the full extent of their relationships with the Group is understood and managed appropriately.
Sets, monitors and manages (in collaboration with internal business partners) the delivery of service level agreements, standards and turnaround times within the suite, in line with the value proposition and retention requirements.
Interacts frequently and closely with Private Bankers to analyse and establish portfolio needs and service gaps.
Communicates the Private Banking value proposition clearly to all stakeholders.
Ensures that clients receive an efficient and holistically superior service offering.
Effectively attends to and monitors customer complaints, identifies root causes of complaints and addresses them at source to prevent recurrence.
Profitable growth in Suite sales
Formulates, drives, measures and manages the implementation of a sales performance strategy for the Private Banking Suite, to grow new business and share of wallet across the portfolios managed.
Prepares financial budgets / forecasts in line with strategic objectives, business / operational risk, socio-political and economic climate.
Implements and controls the pricing tactics and parameters for the Suite in line with pricing policy and financial targets.
Develops and implements sales and marketing tactics in support of the Private Banking value proposition and client expectations.
Measures track and manages sales targets and budgets for the Suite.
Implements processes to monitor portfolio capacity and to manage the best fit between Private Bankers and portfolios.
Plans and directs the ongoing migration process within the Suite in line with capacity constraints.
Establishes alliance / business partnerships with provincial stakeholders to leverage new business growth strategies, e.g. teaming with
Private Bankers with Account Executives / Prestige Bankers, etc. to leverage cross-selling and new business opportunities.
Utilises Management Information Systems (MIS) to strengthen the selling process
Ensures that Private Bankers have adequate sales support tools and MIS, i.e. market related information, product information and sales aids.
Mines existing MIS to identify expansion and / or additional business opportunities.
Ensures effective use of Customer Relationship Management (CRM) lead generation system as a lead, query and complaint management tool.
Manages work list queues to ensure items are actioned within agreed timelines, and / or re-assign staff to different queues to ensure work completed within agreed timelines
Ensures staff are appropriately reflected on the organisation structure for distribution of work items to the correct staff / teams
Monitors and manages the performance of team members, as it relates to Leads, Queries and Complaints management.
Coaches staff on the required behaviours to support Customer 1st system.
Facilitates a sound working partnership between Credit and the Suite to stimulate business growth without compromising risk and the quality of lending.
Conducts regular discussions with Credit Managers to ensure process efficiency and quick turnaround for applications.
Arbitrates credit decisions on behalf of all portfolios in the Suite. This involves facilitating negotiation between Private Bankers and Credit.
Manages the timeous completion of annual credit reviews for the Suite.
Supports the Private Bankers in structuring / customising credit loan facility options and parameters for credit approval.
Manages and controls total industry sector and client exposure, and securities held, to contain risk.
Attends credit committee meetings and monitors committee meetings between Credit and Sales to regularise high risk relationships, thereby preventing the Bank making unforeseen losses / provisions.
Educates and mentors Private Bankers in the general knowledge and application of credit principles and practices in the personal market.
Risk Management and Compliance
Ensures by monitoring, the complete disclosure to clients in terms of accreditation, service fees and commission, in terms of Financial Advisory and Intermediary Services Act (FAIS).
Ensures (by monitoring within the Suite), adherence to record keeping requirements as outlined by FAIS and the Financial Intelligence Centre Act (FICA).
Monitors and manages risk control measures as well as levels and limits of authority (including SACS) within the Suite to minimise risk exposure. This includes :
Analyses and identifies key physical, operational, process and image risk factors.
Implements policies, procedures and controls that are aligned to Group Risk, OHSA and general financial services regulations and legislation, including staff training pertaining to these regulations, and the BRP (Business Recovery Plan).
Audits control systems, practices and procedures on a regular basis to ensure compliance with risk management principles and practices.
Tracks and analyses fraud trends to identify and address weaknesses in systems and process controls.
Maintains information on Security and access control system (SACS) for the relevant private banking suite as per laid down procedure.
Responsible for inspiring, motivating, leading and managing the team.
Responsible for the recruitment, development and retention of relevant skills in order to meet the business needs.
Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job.
Ensure skills assessments and competency-based training takes place as and when required.
Drive 100% compliance training for all staff.
Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
Creates an environment in which learning and development are emphasised and valued.
Takes personal responsibility for coaching and mentoring others.
Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
Promotes a culture where the values of the Bank are seen to be alive’
Ensures the implementation of the leadership promise and employee engagement programme.Encourages team members to express their views, resolves issues raised by the team, escalates issues if required, and provides feedback to teams on an ongoing basis.
Develops and maintains an open communication channel with direct reports and supports staff to foster greater co-operation and teamwork.
Monitors and manages the performance and development of staff within the area. This includes regular one-on-one feedback sessions, conducting mid-
year and final performance appraisals, as well as the moderation and relative distribution of all appraisals for the team.
Fosters the transformation of the workplace and supports business in the achievement of the undertakings in the transformation scorecard, with specific attention to attaining the Department of Trade and Industry (DTI) targets for Standard Bank by 2016.
Ensures staff are appropriately and consistently rewarded and recognised for their achievements and outputs.
Ensures that disciplinary action and grievances are addressed and aligned to the Standard Bank policies and procedures.
Ensures that the administration regarding staff changes for e.g. Personnel Record Update (PRU’s) are actioned for the relevant department.
Health and Safety : Appointments
Appoints Section 16(2) Assistants to assist you in executing your OHS duties where necessary.
Ensures the appointment of the required OHS employee representatives :
Appoints Health and Safety Representatives, First Aiders and Fire / Floor wardens, and any other appointments that may be required from time to time to assist in creating a healthy and safe work environment (Employee representatives can be replaced after a period of two years).
Ensures that enough persons are appointed to cover annual leave, sick leave, shift work, or other periods of absence.
Ensures that an OHS Committee is established (that must include all Health and Safety Representatives, and should also include all First
Aiders and Fire / Floor wardens).
Ensures that all employee representatives actively exercise their duties, allowing them the time, and where applicable, the place, to carry out these duties.
Ensures that all employee representatives receive support and assistance to perform their OHS functions and to resolve matters where required.
Determines and facilitate the implementation of OHS structures within the area of responsibility.
Assists in the implementation and evaluation of the OHS management system.
Ensures that management is represented at all OHS committee meetings and that the necessary documentation is completed for the area of responsibility.
Policies and Procedures
Ensures that the occupational health and safety policy is communicated to all employees in your area of responsibility.
Promotes the participation of all members of the organization, at all levels, in health and safety risk management.
Ensures that policies, rules, procedures and instructions are followed.
Enforces discipline where health and safety rules are deliberately neglected or ignored.
Ensures, as far as is reasonably practicable, compliance with and adherence to the requirements of the OHS Act.
Collaborates with the compliance function to promote health and safety within the bank.
Reports on the progress of Occupational Health and Safety (OHS) compliance (when requested or as necessary).
Ensures that non-compliance with the OHS Act is reported in the monthly and quarterly compliance reports, and that any concerns regarding OHS matters are reported to the appropriate management office.
Ensures compliance with the requirements of the various sets of Regulations of the OHS Act, where and when they become applicable in your area(s) of responsibility.
Ensures that every contractor in the workplace signs a Section 37(2) Agreement, whereby the contractor undertakes to comply with the provisions of the OHS Act
Ensures that workplace hazards are identified and that workplace risks are assessed.
Ensures that OHS risk assessments are carried out before new projects are embarked upon in the workplace that may impact on the health and safety of persons.
Ensures that all employees (including permanent, temporary and fixed term employees) and other persons are conversant with the health and safety hazards, and that the precautionary measures which must be taken or observed in their areas of the workplace, are implemented.
Ensures that all incidents in the workplace (that could have caused injury, and that have in fact caused injury) are reported to Group Compliance OHS.
In addition to no.1 above, reports injuries immediately telephonically to Corporate and Investment Risk Consultants (CIRC) for compensation claim purposes (this is usually done through Human Resources).
Ensures that an investigation into the cause of the incident is done immediately and that the necessary corrective action to prevent a re-
Ensures that management participates in internal and external audits and inspections.
Ensures that statutory health and safety inspections are conducted (at least quarterly.
Ensures that employee representatives attend OHS committee meetings.
Undertakes the required e-learning, and ensure that all OHS appointees (Section 16(2) Assistants, Health & Safety Representatives,
First Aiders and Fire / Floor Wardens) also undertake the e-learning.
Supports relevant employee representative training (for Health and Safety Representatives, First Aiders and Fire / Floor wardens) and ensure re-
training when training has expired.
Ensures that all employees receive health and safety orientation when appointed or transferred from another business unit / department / branch / province.
Ensures that records of all OHS related documentation are kept in accordance with the OHS Act and the bank’s record retention policies (at least 5 years).
Ensures effective management of revenue and expenditure with emphasis on the containment of controllable costs.
Monitors and manages existing systems, processes and controls ensuring that they are streamlined for optimal service delivery.
Ensures the effective roll-out of Change initiatives through tracking and reporting on projects and conducting readiness assessments.
Attends to administration for the Suite that is above the levels and limits of the Officer, Administration and Support.
Preferred Qualification and Experience
Fais recognised qualification
The Academy of Financial Markets qualification (needs to be completed over a period of 2 years from the date of appointment to this role of Private Banker)
5 -8 years experience is essential.
Experience in preparing and motivating credit applications is essential for arbitration processes.
Experience in budgeting, forecasting, cost control and sales management is essential.
Significant people management experience leading teams and motivating people.
Knowledge / Technical Skills / Expertise
Excellent numerical skills
Good communication skills
Strong Management skills
Strong negotiation and conflict management skills to create a co-operative and collaborative working environment where conflict is defused and managed