Service Centre ManagerVacancy DetailsReference No.AF-SynopsisA leading organisation is looking for a Service Centre Manager to join their team.

The main purpose of the role the management of the service centre teams to drive customer focused operational service delivery aligned to the service level expected and contracted to the client base.

DescriptionResponsibilities : Strategic Management : Conduct an analysis of the current service desk in the context of the services provided by the organisation.

Recommendations on how re-engineering can take place to improve the service delivery to clients.SLA Management : Maintain and achieve SLA targets across the service deskExecute a change management to move from a silo customer service framework to a ubiquitous service framework across all customers.

Process and Procedure : Ongoing review and enhancement of internal and customer specific procedures and systems according to client / organisation objectives.

New customer executionsRequirementsRequirements : 6-8 Years Management ExperienceDegree / 3 Year Diploma or EquivalenetKnowledge of people management processesCall centre technical and systems knowledgeGood interpersonal skillsEE Disclaimer : Kindly note that all positions will be filled in accordance with the Companys Employment Equity plan.

We also encourage people with disabilities to apply.