Reception Manager
HR Genie
Waterkloof Ridge, South Africa
5d ago
source : Job Placements

Purpose of the Job :

  • Responsible for ensuring that the Welcome Desk / Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
  • Key Performance Areas include :

  • Assisting with Club Administration when necessary
  • Cash management
  • Communication with members and staff
  • Managing of Receptionist
  • Monitoring of access and overrides for staff and members
  • Reception stock control
  • Resolving member complaints
  • Training of Receptionist
  • Experience & Competencies Required :

  • Ability to motivate staff and lead by example
  • Advanced levels of administrative accuracy
  • Display friendly and efficient qualities that reflect the Planet Fitness way
  • Display uncompromising levels of honesty and integrity
  • Have excellent communication skills and be able to liaise at all levels
  • Intermediate PC skills
  • Must be able to work shifts
  • Possess high level energy levels
  • Previous experience within a front desk or welcome desk position added advantage
  • Proven track record in managing staff, planning, organising, conflict handling and problem solving
  • Have reliable transport
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