Our Well established passenger vehicle dealership client is looking to employ a technically astute Service Advisor.Position Overview Specific
Responsibilities ESSENTIAL JOB FUNCTIONS : - To receive and welcome customers to the workshop.- To carry out vehicle inspections with customers when required.
To ensure daily allocation of work.- To improve and maintain customer service index percentages to agreed standards.- To provide accurate quotations when required and ensure that customers are aware of payment procedures.
To assist management with the introduction of new methods of work designed to improve efficiency.- To ensure company image of professionalism and quality of service is maintained when dealing with customers.
To maintain a first time right policy for repairs.- To regularly monitor work-in progress to ensure that you are kept up-to-date with repairs / service.
To build and sustain customer relationships at all times.- Self management, work without supervision and performance ownership.
To carry out other duties as and when required.Qualifications and Experience QUALIFICATIONS- Grade 12 or equivalent.
Preferably Certified Service Advisor with Passenger Vehicle Experience.- Drivers license essential.EXPERIENCE : - 5 years service advisory experience is essential.
Experience with job cards and service administration is essential.Skills and Personal Attributes KNOWLEDGE AND SKILLS : - Strong financial background.
Excellent communication and customer service skills.- Technical expertise.- Computer literate, MS Office (Intermediate).
Knowledge of Kerridge.- Ability to work without supervision.- Awareness of health and safety regulations.- Good administrative skills.
Ability to work under pressure.- Team player.- Problem solving and attention to detail.- Commitment to service excellence.- Action orientated.