Client Service Consultant
Johannesburg, South Africa
3d ago
source : Job Placements
Requirements :
  • Matric
  • Matric
  • FAIS compliant : NQF level 4 consisting of a minimum of 30 credits
  • Minimum 2 year Personal Lines contact centre experience in a short-term insurance environment
  • Experience in a client service environment
  • Experience in contact centre technology applications
  • Good understanding of basic financial principles, e.g. profit, growth, etc.
  • Good understanding of contact centre processes and SLA’s
  • Conduct efficient administration
  • KPAs :

  • Execute broker request within agreed timeframes, quality standard and legislation guidelines
  • Dealing with general insurance and policy specific enquiries or sales thereof
  • Dealing with issuance of new policies or policy maintenance amendments
  • Managing client expectation on expected turnaround times for submitted requests
  • Ensuring and delivering accuracy of broker requests
  • Please note should you not receive a response within 7 days of applying, you may consider your application as being unsuccessful.

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