Cape Town - The purpose of this role is to primarily behave as an interface and coordinator between the investment professionals and the client facing team (indirectly with the external client).
Other functional areas like the product, operations, risk and compliance areas will also require this specialised interface with the product specialist.
The Product Specialist will represent and complement (not replace) the Portfolio Manager at client meetings. The Product Specialist will be required to interact closely with the Portfolio Manager living and breathing the design and construction of the product.
This would allow the Portfolio Manager to focus on their core deliverables of their role. In a pitch, a Product Specialist may potentially also engage the client at the mature end of the sales process to focus on fund design In being able to handle the raft of technical client queries the Product Specialist will primarily be inwardly focused assisting the Account Executive in providing much needed technical answers to clients The interactions with the client are coordinated and managed by the Account Executive.
Key responsibilities : Client responsibility (external) : The Product Specialist can represent and complement (not replace) the Portfolio Manager at client meetings To this end, the Product Specialist needs to interact closely (attending meetings, sitting amongst them) with the team of investment professionals living and breathing the design, construction and implementation of the product the investment process This allows the investment professionals to focus on their core competency Prospective clients : In a pitch, a Product Specialist may potentially also engage with the client at the mature end of the sales process to focus on the fund design or tailoring of the solution Existing clients : In being able to handle the raft of written and verbal technical client queries, the Product Specialist will assist the investment professionals and client facing teams in providing much needed technical answers to clients Presenting in the investment professionals’ stead at client report backs to mid and lower tier clients or where it makes sense These interactions with the client are coordinated and managed by the client facing team Client facing- and marketing content (internal) : At the intermediate level, the Product Specialist is solely inward in focus The role, at this level, extends to the direction, coordination and production of the client facing-and marketing content and keeping this content up to date and consistent in a content management system The positioning, role and function of each piece of content is shown below To this end, the Product Specialist will be working closely with the BI / Research support (inst), the investment professionals and marketing team Request for proposals and due diligence : An exhaustive and comprehensive document that details all features of the investment capability Capability documents : Features of the investment capability that drives the investment performance Pitch slides : Representation of the investment proposition in slide format with an accompanying story highlighting areas that have been flagged as importance to clients Quarterly reporting / feedback slides : Slide pack updating clients on the performance experience (benchmark and peer relative).
Contribution and attribution (performance and risk) Enhancements to investment process Team and role changes Portfolio positioning and changes thereto emphasising new ideas and stale positions and how economic and market conditions have and will influence decision making Portfolio commentaries (monthly, quarterly) : As for reporting / feedback slides but more comprehensive, detailed and copy heavy Ad hoc commentary / news / material : Short notes in the instance of defence or deliberate product or promotional campaigns, extraordinary instrument / market events and their approach, white papers / thought pieces and major team news Product information and data exposure : Ensuring that our client’s product information and data is available on external vendor- or manager research databases Product development (internal) : Provide regular and ongoing product training to client facing and marketing teams.
Keeping them informed of all activity (see quarterly reporting / feedback slides) experienced in the quarter Using the information from the BI / Research support team on the competitive peer environment, client, the product and industry trends to accordingly contribute to the take to market strategy crafted by the client facing area Contribute to the pricing strategy and guidelines on current and existing product range Recommend product enhancements (formulating business case) in keeping our product range competitive and an able vehicle to showcase our client’s investment skill as well as ensure that our client’s product range is not constraining investment skill Work with the product development function (engineering and manufacturing) toward a vehicle or access point for our client’s investment proposition Operational, risk and compliance : Ensure all client facing and marketing content is meeting all the requirements in terms of regulation Contribute to the on-boarding process by contributing to client IMA’s (investment management agreement) / SLA’s (service level agreement) in respect of solutions design and mandate discussed and agreed in sales process and adherence to relevant investment management sections of the agreement Being informed of possible and actual client complaints from the client facing team and reporting / sharing them with the investment team Being informed of and ensuring the timely reporting and recording of all operational losses / operational risk events to the investment team and contributing to the resolution thereof Minimum requirements : Relevant University Degree Relevant Postgraduate qualification would be advantageous CFA, MBA would be advantageous 3- 5 years working experience within Asset Management, Investment Management and Financial Services industry Core competencies : Cultivates innovation : Creating new and better ways for the organisation to be successful Client focus : Building strong client relationships and delivering client centric solutions Drives results Consistently seizing opportunities and achieving results even under tough circumstances Collaborates : Building partnerships and working collaboratively and inclusively with others to meet shared objectives Being resilient : Rebounding from setbacks and adversity when facing difficult situations Behavioural competencies : Business insight : Applying knowledge of business and the marketplace to advance the organisation’s goals Manages complexity : Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems Decision quality : Making good and timely decisions that keep the organisation moving forward Action orientated : Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm Communicates effectively : Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of audience Technical competencies : Asset management : Management and monitoring of financial assets and performance Stakeholder management : Anticipating and balancing the needs of multiple stakeholders including shareholders, directors, clients, colleagues, employees, and others Global markets and competitor analysis : Stay abreast of the competitive landscape to manage and change business strategy.
Monitor the global and local business environment to make sound and optimal decisions Risk management : Analyse risks and manage it with both new and existing business ventures