Pretoria, Gauteng Permanent Company AVBOB Reference # 113CL01 Published 14 / 10 / 2019 Contract Type Permanent Salary Market Related Location Pretoria, Gauteng, South Africa Introduction This position is within the Complaints Department, AVBOB Head Office .
Job Functions Administration Industries Insurance Specification Administer complaints, as received through the various medians and log complaint on relevant systems.
Establish the nature of the complaint and request relevant documentation substantiating such complaint. Diarise complaints that needs to be referred to the complaints supervisor timeously.
Regularly follow-up on open complaints and update the respective complaints log accordingly Assist senior personnel with investigations of allocated complaints as and when requested.
Handle enquiries and perform ad-hoc administrative duties within the section. Requirements Grade 12. Knowledge of TCF / FSB and other legislative requirements will be an advantage.
2-3 Years insurance experience. 2-3 Years administration experience will be an advantage. Excellent written and verbal communication skills.
Computer literacy (Excel, Word and E-mail). Client service orientated and attention to detail Ability to work under pressure, independently and function within a team Effective planning and time management skills.
Must be able to evaluate every case / situation according to merit