The purpose of this role is to provide a single point of contact for end users to receive support, and maintenance within the organizations computing environment.
This includes installing, diagnosing, repairing, maintaining and upgrading all computer hardware and equipment to ensure optimal workstation performance.
The Senior Technical Specialist will also troubleshoot problematic areas using either one of the following ways; onsite visit, via telephone, email or remote support.
Main duties / Key Accountabilities : Assist with the installation, configuration and on-going usability of desktop computers, peripheral equipment and software.
The position responsibility requires independent analyses, communication and problem solving.* Work is performed with little supervision and requires initiative and judgment.
To Progress / close incidents to satisfactory conclusion on the incident system.* Works with vendor support contacts to resolve technical problems.
Ensure Desktop computers interconnect seamlessly with diverse systems.* Work with procurement staff to purchase hardware and software.
Assesses functional needs to determine specifications for purchases.* To provide a mentor and training role to co-workers.* Other Duties as required.*
Valid license and own vehicle essential 3-4 years experience with Windows 10, Windows 7 / 8 and MS Office 2003-2016.* Experience supporting MacOS* Configuring Microsoft Office applications / Basic troubleshooting in Word, Excel, and Outlook etc.
Microsoft Office 365 experience with Outlook, OneDrive, Skype for business and SharePoint.* Experience troubleshooting hardware issues and replacing hardware on both desktops and laptop computers.
Experience installing / uninstalling software, patches, updates on Desktops and Laptops.* Advanced understanding and troubleshooting, of how a network functions / communicates / integrates with end devices and systems.
Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points.* Knowledge of WAN technology 3G, Diginet, ADSL, Satellite, etc.
Knowledge of TCP / IP networks, troubleshooting, diagnostics, VPN troubleshooting, routing.* Knowledge of printers : installing of network / USB printers, configuring scanning, sharing, physical setup and troubleshooting.
Knowledge regarding, routers (logging into a router. basic configuration)* Knowledge of anti-virus and virus removal.* Correct loading & reloading procedures of computers and servers, restoring of data, loading of drivers & software.
Basic Server knowledge : sharing, security, basic Active Directory knowledge creating domain accounts and understanding of Active Directory.
Customer Service experience.*Education and Training : Grade 12* A+* N+* MCITP / MCTS / MCSA* Other IT related certifications may be presented*Personal attributes and skills required : Ability to work without supervision.
Good communication skills* Show Initiative.* Ability to multi task.* Good at problem solving.* Customer Service / Customer relations.
Ability to work in a team and support team members.* Rise to the occasion when presented.* Own car and valid drivers license.