German Customer Service Host
Digital Outsource Services
CapeTown, South Africa
2d ago
source : Job Placements

About Us :

DigiOutsource is more than just a company. We''''''''re a global technology and e-commerce leader with over 20 years'''''''' worth of experience in the business.

From our state-of-the-art offices situated in Cape Town, we manage and support operations, tech development, and customer service for a large international online gaming group based in Europe.

We are fortunate to host an impressive mix of 41 different nationalities from all over the world under one roof. This rare attribute has created a unique environment for our people, bringing exposure to multiple cultures, skills, and experiences uncommon to a South African-based business.

Were early adopters of cutting-edge tech, using the latest tools across multi-platforms. Our potential is limitless, our future is primed and were ready to lead the way with you!

Purpose of the Role :

Starting your career as a Customer Service Host is just the first stepping-stone in your personal journey. Youll be joining a vibrant team in our International Customer Support Operations department, learning all there is to know about the online gaming industry.

With a strong culture and community of knowledge-sharing and up-skilling, equal growth opportunities are a way of life at DigiOutsource.

We believe that youre in charge of directing your future, and were happy to give you the tools you need to get where you want to be.

The Onboarding Process : Lisbon

Lisbon, Portugal will be your first stop where you will complete your training and begin work while our immigration team processes your work visa application for Cape Town.

Full relocation assistance is provided by covering the cost of your flights, accommodation and shuttle service from the airport.

You will be accommodated in a furnished apartment with easy access to the office and public transport.

Our Lisbon office also offers many perks such as :

  • Daily meal allowance
  • Free local beer every Thursday
  • Casual dress code
  • Referral commission
  • The Onboarding Process : Cape Town

    You will remain in your home country while our immigration team processes your work visa application for Cape Town.

    Once your visa has been processed and the time has come for you to relocate to Cape Town, relocation assistance is provided by covering :

    Flights

    Shuttle service from the airport

    3 months of free accommodation

    Our Cape Town office also offers many perks such as :

    A free meal daily on shift

    Free access to our gym

    Subsidised return flight home once per year

    Awesome coffee from our onsite Digi Coffee Bar

    Free Friday drinks at the Digi Bar

    Referral commission

    We have over 1 800 multi-national employees as we provide services in the European Region, Canada and Australia. The diverse nature and culture of the company gives us the edge in a highly competitive market, thus making us an employer of choice in Cape Town.

    Due to the geographical locations we service, please note that this position entails shift work based on the 24 / 7 operational requirements of the organization and its clients.

    Duties include, but not limited to :

    Responding to customer queries by telephone, email and online chats in German Language

    Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment

    Processing pertinent information into relevant databases

    Customer relationship building & management

    Problem solving tasks during shift

    Handling and taking full responsibility for customer related queries

    Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.

    Performing extra tasks given by managers / shift supervisors as required

    This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

    Essential Criteria :

    German as home / first language essential

    Fluent in English; able to communicate effectively (read, write and speak fluently)

    Be available for 24 / 7 shift rotations

    Completed high school qualification

    2 years work experience post qualification

    Desirable Criteria :

    Be in a possession of a degree or a diploma

    Person Specifications :

    Adaptability / Flexibility

    Interpersonal Skills

    Effectiveness & Delivery

    Planning & Organizing

    Stress Tolerance

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