Swahili Call Center Agent
MPC Recruitment
Midrand, ZA
1d ago
source : JustTheJob.co.za

Midrand - My Client is looking for a Call Center Agent from Kenya who speaks Swahili, will be responsible for customer support and to assist professionally and efficiently ensuring that all targets are met accordingly and to maintain excellent quality of service Will be responsible for : Assist in maintaining customer service levels by delivering quality solutions to customer queries Accurately log all calls with detailed information on customer business system Applying customer service / care principles to all calls Represent the customer to the rest of the business Effective communication (Written and Verbal) Ensure escalations processes are maintained Be proactive with own development Aim to resolve all matters within the first call Retain ownership of and manage customer queries with a fast turnaround time Capturing information according to set data standards Matric qualification Swahili must be first language Must be able to communicate in English as well Must have valid passport with valid work / asylum status permits for South Africa Telecommunication experience is a must Thorough knowledge of the call center industry with applicable performance metrics Solid MS Office Skills

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