Peak DMC is part of the Intrepid Group of companies. We are the world's leading global adventure operator, delivering travel solutions to the industry's best brands.
With more than 40 offices operating across 92 countries, our established and experienced local teams utilise our company-
wide operating standards to innovate and deliver experiential and sustainable travel products tailored for your brand.
Provide support to the Operations Manager with key responsibility for managing day-to-day tour issues, crew deployment, equipment management and operational activities.
To ensure profitable running of all trips across Southern Africa, including trips for PEAK brands and external clients, and in line with standards and policies laid out by the company.
Who are you?
Logistics and Equipment Management on a commercial level
Passion to manage, train & develop tour operations staff
Excellent communication skills (telephonic, verbal & written) in English and preferably a local language
High level of computer literacy (particularly Microsoft Office) and ability to work with a reservations system
Outstanding organizational and administration skills
Exceptional Customer service skills
Background in travel operations and / or tour leading / guiding
In-depth knowledge of product, itineraries, destinations, and the adventure travel industry in Southern Africa.
What will you be doing?
Monitor, Investigate and feedback on Passenger Enjoyment
Tour crew performance communication & engagement
Safety & incident management
Maintain operational budgets
Implement and support Responsible Travel initiatives
Meet branding requirements for trips according to client expectations
Facilitate smooth communication between the Operations Department and PEAK Tour Crew as well as inter-departments as necessary.
Operations Staff & Maintenance Assistants Management