To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives. Job Responsibilities
Authenticate clients and transactions.
Prevent fraud, risks and losses.
Mitigate risks and meet legislative requirements.
Provide client service and meet identified client needs.
Issue VISA application letters based on client requests.
Comply with risk standards and take corrective action.
Minimise losses and ensure corrective action is taken as per procedure and policy.
Balance and secure branch stock holding.
Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
Stay abreast of developments in field of expertise, ensuring personal and professional growth.
Seek opportunities to improve business processes and systems.
Act as brand ambassador.
Add value to Nedbank by supporting the implementation of new processes, policies and systems.
Deliver on identified client needs and requirements.
Build and maintain client relationships.
Educate and converse with clients by informing them of alternative self-service channels that will be cost effective, time saving and convenient.
Create synergetic internal relationships.
Identify quality sales leads and enable cross-selling (without advising).
Meet client information needs and facilitate the processing of sales.
Ensure client service and avoid destruction of aged stock and costs associated with reprinting and issuing.
Reach individual and branch usage (touch points) targets.
Remain current and stay abreast of Nedbank risk and compliance requirements.
Understand and embrace the Nedbank vision and values, leading by example.
Ensure knowledge management, continuity, team success and that information is provided in the correct way to stakeholders.
Minimum Experience Level Preferable 6 - 12 months client service experience in a financial industry or bank teller experience.
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Preferred Qualification Business Relevant Certificate or Diploma or Institute of Banking. Type of Exposure
Answering client questions
Interacting with external customers
Changing behaviour to meet the demands of changes at work
Managing client expectations
Interacting with diverse people
Performing teller transactions
Adjusting to a new work process
Performing Foreign Exchange teller transactions
Reconciliation cash and stock balances on hand
Working with clients to solve client problems
Technical / Professional Knowledge
Customer service principles
Relevant product knowledge
Branch processes and procedures
Branch service offerings
Corporate Governance & Compliance
Cluster specific operations
Building Customer Loyalty