Financial Crime Investigator
Cape Town
5d ago

About the team :

Our mission is to provide an amazing fraud framework and response to our business, partners, and customers in dealing with fraud related matters.

We do this by responding to any fraud related incidents swiftly and in a coordinated way. We are the front line of Financial Crime and we ensure that fraud cases are dealt with appropriately and on time.

We keep the bad guys out and the good guys in. We operate globally and are centralised in South Africa.

The role in a nutshell :

As a Financial crime investigator, you’ll be involved in preventing financial crimes like fraud, money laundering and account takeovers from occurring on Luno.

You’ll also be working closely with other Financial Crime team members to help support cross-department operational initiatives to detect and prevent abuse.

Your mission will be :

  • Review accounts and transactions for potentially fraudulent activity and take quick, decisive action;
  • Respond to requests from law enforcement, regulators and banks;
  • Proactively identify and monitor fraud patterns;
  • Manage time sensitive workflows across competing priorities;
  • Interact with customers to understand unusual account activity;
  • Provide investigative support for various teams;
  • Identify areas of improvement in Luno’s products to ensure our continued customer security;
  • Work with a high degree of independence;
  • Keep detailed logs of incidents and prepare regular and ad-hoc reports;
  • Manage time sensitive workflows across competing priorities.
  • A little about you :

  • University degree from a recognised tertiary institution
  • 1-2 years’ relevant work experience (including money laundering, fraud and / or account takeovers)
  • A can do, get things done attitude
  • Attention to detail, strong sense of responsibility and very high level of integrity
  • Ability to take charge in critical situations and work on resolving problems
  • You'll especially get noticed if you :

  • Have proven experience in a Fraud-based role within a financial services, retail or a e-commerce environment
  • Have experience in a customer facing role
  • A natural inclination to spot anything out of the ordinary
  • Are familiar with Bitcoin and other cryptocurrencies
  • Life at Luno :

  • Forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
  • Remote but reachable work policy gives you the freedom to choose between working from home or the office.
  • Improve body and mind, with excellent private medical insurance.
  • Free training courses on Udemy and CodeAcademy.
  • Generous maternity / paternity and even paw-ternity for your furry friend.
  • Annual Inspiration Day.
  • A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts.
  • Free lunch and snacks.
  • Free access to Headspace a full library of guided meditations, sleep stories, and music.
  • About Us :

    Luno makes it simple to buy, store and explore crypto. More than 10 million people have chosen to invest in crypto with Luno using our platform, which is available on Apple, Android and as a desktop experience.

    We’ve enabled over $52bn of transactions and we securely store over $1bn for our customers around the world.

    Our mission is to put the power of crypto in everyone's hands because we believe that giving people access to a robust and fair financial system is a basic human right.

    We are with customers at every step of their investment journey with clear, jargon-free information and an easy-to-use app experience that helps people get started from as little as $10.

    In order to make crypto accessible to everyone, everywhere, we’re on the ground in more than 40 markets across North America, Africa, Asia and Europe.

    We are registered with all local financial intelligence authorities and proud of our strong measures and world-leading compliance teams.

    All the crypto we store for our customers is regularly verified by independent auditors. Luno is the trusted guide that will bring crypto to over 1 billion people by 2030.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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