Our client, a leader in the hygiene industry, is currently looking for an experienced Application Engineer to perform services at customer job sites.
Services include, lab testing, preventive maintenance, repair services, testing, basic operational training for customers, and similar field tasks. Responsibilities :
Provide on-site customer service for limited product / application / system offerings in accordance with the service plan
Document all work and service, including evaluation of plant personnel test results, chemical application rates, chemical and test reagent inventory levels, and program deficiencies / corrective action required.
Diagnose, repair or adjust equipment. Adjust chemical dosages / applications when necessary at full service accounts
Requires creativity and ingenuity in devising solutions to customer problems and the ability to operate independently with minimal supervision.
Complete required field documentation and reports and electronically transmit appropriate completed reports in a timely fashion.
This includes Personal Service Reports for all service calls, weekly Call Reports, monthly Planning Schedule, and monthly Expense Reports.
Works with company sales personnel to discover customer needs and maintain account leadership.
Bachelors Degree in Chemistry, Mathematics or related
2 - 4 years related experience and the ability to successfully interact with customers
2 years’ experience in repair, troubleshooting, or field service
Valid driver's license
Strong communication skills, verbal and written
Ability to work flexible hours and travel as required