Our client in the hospitality sector is looking for a CRM (Customer Relations Marketing) Manager to join their Durban team.
The candidate will head up the implementation of Microsoft Dynamics Software across the Group. The individual should have minimum 5 years related experience and be able to liaise with various department Managers to structure campaigns and communications throughout the group’s customer base, to improve customer relations and sales of the groups products and services.
Duties and responsibilities : Customer journey development creating and maintain customer satisfaction goals.Create plans to address the business needs which may fluctuate from time to time.
Addressing customer concerns and complaints in most effective manner.Creating sales plans to generate and increase revenue.
Marketing to optimize data and utilize such to achieve optimum turn-around times.Building long term relationships with key clientsStudy competition to find new ways to retain customersCollaborate with internal teams.
Make recommendations based on data interpretation.Collaborate with sales and marketing to identify customer support and technology problems and resolve them.
Proactively offer ideas and insights to improve the customers issues and challenges.Maximize utilization of products or services sold to customers.
Minimum requirements : MatricMarketing or related qualificationStrong communication skills to effectively communicate at all levels.
Must have the ability to multi-task and delegate effectively.Detail oriented, the ability to work with data and numbers and produce effective strategies to optimize sales.
Innovative and creative thinkingGood organizational and time-management skills5 years’ related experience be fully computer literate in all Microsoft packages.
Experience in Dynamics would be an advantage, alternatively any other CRM system is essential.