PI Customer Assistant Manager (TMP) Africa, India and Middle East (AIM)
Ernst & Young AG
Johannesburg, GT, ZA
4d ago

EY’s Talent Market Place(TMP) connects our consultants to our markets while working on projects which are based in the Middle East.

Please Note : You must be willing to be deployed for a maximum of 2 years on the AIM TMP projects which are outside the home region but you shall be eligible for fly-

backs to your home country for one week in every 6 weeks.

As Performance Improvement Assistant Manager - Customer, you'll build valued relationships with external clients and internal peers and help drive business success on high impact opportunities.

You'll lead and assist with presentations and proposals for moderately complex projects - or for elements of highly complex projects -

and provide subject matter insight to bids and proposals. Drawing on your service design and user experience skills, you'll create innovative insights for clients, adapt methods and practices to fit digital team and cultural needs, and contribute to thought leadership.

In addition, you'll package overall project findings into clear, concise, high-quality work products. Acting as a subject matter resource on one or more services, you'll leverage knowledge and experience to shape Ernst & Young's services to meet client problems.

By driving improvements in business processes, you'll serve as a role model for quality & risk management and confirm that project teams understand and comply with Ernst & Young's Q&RM guidelines.

As a respected professional, you'll communicate effectively with Ernst & Young engagement partners, directors and senior managers and work to be part of or manage and motivate high-

performing teams. You'll also help key staff to build sustainable competencies.

Client responsibilities

  • Participate in Digital and Customer engagements
  • Lead service designer for medium sized engagements
  • Lead UX for medium sized engagements
  • Assist to manage financial aspects of client engagements and communicate significant issues, fees, and estimates-to-complete to partners and clients
  • Help partners, directors and senior managers generate new business opportunities and build client networks and relationships
  • Understand all Ernst & Young service offerings and actively identify opportunities to better serve clients
  • Build strong internal relationships within Ernst & Young Advisory Services and with other services across the organization
  • People responsibilities

  • Contribute to people-related initiatives including recruiting, retaining and training digital professionals
  • Maintain an educational program to continually develop personal skills
  • Understand and follow workplace policies and procedures and communicate these to all levels of staff.
  • Technical skills requirements

    You'll have knowledge and experience of a number of the following areas :

  • Digital agency experience including User Experience Design, Service Design, Customer Value Proposition and Digital Strategy
  • Delivery across Digital Channels including Online, Mobile, Branch and Call Centre
  • SAFe and Agile Methodologies
  • Retail Banking Transformation
  • Insights into Disruptive Technology including Robotics, Blockchain and AI
  • Experience working in Innovation, Digital Transformation, Analytics and Customer Experience assignments
  • You'll have knowledge and experience in Ernst & Young's priority industry sector :

  • Financial Services
  • Additional skills requirements

  • Demonstrated track record with a blue chip consulting organization or leading design agency
  • Demonstrated experience in Digital Banking, User Experience Design or Service Design
  • Strong academic record including a degree (if specialism is customer strategy, this should ideally be a marketing degree or an MBA;
  • if specialism is customer intelligence and economics, this should ideally be a numerate degree)

  • Candidates should be willing to be based for up to 2 years in Middle East whilst maintaining home office in Africa
  • Speaking Arabic is an advantage though not a requirement
  • Who we are

    To achieve their potential, businesses need to continuously achieve and sustain performance improvement in a rapidly changing environment.

    As one of our performance improvement advisors, you'll help many of the world's leading businesses and governments tackle their most pressing issues.

    Working in multidisciplinary teams, often directly with leaders of major organizations, you'll bring diverse perspectives to every challenge.

    We'll help you achieve your potential by supporting your professional development and giving you experience of working with a diverse range of clients.

    You'll have the opportunity to build your skills in one of our focused competency groups, including : Finance, Customer, Supply Chain, IT Advisory, People & Organization, Program Management or Strategic Direction.

    You'll also have the opportunity to team with professionals from other parts of the organization in multidisciplinary engagements, especially those in Risk.

    At Ernst & Young, we know it's your point of view, energy and enthusiasm that make the difference.

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