Client Care Consultant
aatriplea recruitment
Pretoria, South Africa
3d ago
source : Job Placements

Our client in the Media and Printing industry is looking to hire a Client Care Consultant.


  • To uphold the brand and the perception of the brand in the market by ensuring a consistent high-quality customer experience
  • Ensure all operational protocols are always adhered to.
  • Identifying opportunities to improve the service process and customer experience.
  • Handle challenging customers in a highly pressurized environment.
  • Ensure SLA, ring time and abandoned rate within agreed norms.
  • Capturing all customer interactions whether from email or telephonic on the Company CRM system
  • Requirements and Experience

  • Matric / Diploma
  • 2-3 years previous experience in a Call Centre environment in sales or on-line support
  • Understanding of contact centre environment and technology
  • Preferably have a similar background such as Company or photography in general.
  • Skills

  • Fully bilingual in English and Afrikaans in both verbal and written communication.
  • Computer literate
  • Conflict management
  • Quality & customer focused.
  • Influencing and persuading
  • Overcoming objections and be assertive
  • Team player & can work independently.
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