Coordinator: Groups & Conferencing
Marriott International, Inc.
Durban, KwaZulu-Natal
3d ago
source : findojobs-za

Posting Date Jul 12, Job Number Job Category ReservationsLocation Protea Hotel Karridene Beach, Old South Coast Road, Durban, South Africa, South Africa VIEW ON MAPBrand Protea HotelsSchedule Full-TimeRelocation?

NPosition Type Non-ManagementLocated Remotely? NProtea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 90 hotels across South Africa, Zambia, Nigeria, Namibia, Ghana, Tanzania and Uganda.

If you have a passion for delivering every guest a personalized service experience and desire to be part of the Coolest Hotel Brand in South Africa, join the Protea Hotels by Marriott team today!POSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail.

Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.

Accommodate and document special requests. Answer questions about property facilities / services and room accommodations.

Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system.

Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department.

Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups.

  • Set-up proper billing accounts according to Accounting policies.Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional;
  • maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards;
  • anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.

  • Speak with others using clear and professional language; prepare and review written documents accurately and completely;
  • answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals;
  • listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.

    Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

    Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer.

    We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

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