Banker, Universal, Designate - Level 1 (Always On)
Standard Bank
Pretoria, Gauteng
5d ago
source : findojobs-za

Job Details Please note this vacancy isAlways ON and we have vacancies nationallyWe are constantly recruiting for bankers to join our virtual Voice Branch (in Johannesburg CBD, Constantia Kloof (Roodepoort) and Port Elizabeth) & Physical Branch Nationally, across all provinces in South Africa.

The vacancies may not always be open in your preferred area of work at the time of your application, but they are frequently available.

What is Always On?Always On refers to advertising of roles that we are recruiting for currently and on an ongoing basis.Why Always On?

This method of advertising is aimed at improving candidate experience by allowing : You to apply once for an opportunity over a certain period e.

g. 6 months.You to obtain swift feedback on your one application.The Talent Acquisition Team to screen your one application, based on your personal preferences in locations where you would like to work, and type of environment (Voice / Physical Branch) then match you to opportunities where you are suitably qualified.

Candidate Tips : Ensure that you have uploaded the latest CV and all copies of your qualifications online when you apply for the desired role (this aids the recruiter to effectively match your profile to the opportunity).

Your latest CV should reflect your skills / capabilities, qualifications and the roles you have been in with the correct dates and accurate contact details.

Job Purpose Our Voice branch is looking for Universal Bankers to take demand frompersonalcustomers for any banking matters ranging from product questions to customer account activities (e.

g., opening accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.

g., FAIS) parameters.With your humanity. We will continuously encourage our people to constantly evolve and strive to understand their needs and wants.

With almost a million interactions each month, we strive to bring the dreams of our customers to life through our committed staff, while giving them an exceptional experience with every interaction.

With our investment in our people. We will enable open-mindedness to change, digitisation and future opportunities. We are at the very heart of the Banks future ready transformation through leading key rollouts Key Responsibilities / Accountabilities Customer Engagement : Engages with customers in order to understand what matters to the customer and deliver against those demands.

Drives customer service excellence in order to add value and contribute to the overall profitability of the branch.Uses data to identify system conditions that may hinder capability of response and what matters to the customer, whilst maximising value demand.

Identify Demand Generation Opportunities While Conversing with Customers : Participates in specific campaigns and marketing activities as required.

Proactively promotes the use of multiple channels to customers including mobile banking, internet banking and other non-physical branch channels.

Completes lead generation tracking forms as and when required and ensures that all leads are logged correctly in the presence of the customer and identifies demand generation opportunities.

Accurately captures, updates or amends customer information and history notesRisk, Regulatory and Prudential & ComplianceUnderstands the risks associated with the customer demand and adheres to all risk and compliance requirements when executing on demand.

Manages the risks associated with new accounts and mandates by adhering to risk and compliance requirements.People : Adheres to the purpose and team principles (i.

e. holding each other accountable).Adheres to and adopts new methods within the work.Data : Continuously assesses what matters to the customer against the ability of processes and systems to meet the customers demand, in order to make recommendations to the Team Lead to act on the system and as further input into the Personal Banking and Product areas.

Update capability charts and MIS in order to maintain an accurate database to assist leaders who are required to act on the system.

Minimum Qualification and Experience Matric coupled with a completedFAIS qualification (at least NQF Level 5)RE 5- advantageous1 - 2 years' service experienceThe Standard Bank Group has implemented a Vaccination Policy for all roles which require the incumbent to work from the Standard Bank premises on a full-time or intermittent basis.

Full vaccination against COVID-19 is therefore an inherent requirement of this role.

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