Voice Agent
HR Studio
Johannesburg, South Africa
3d ago

We're looking for

We are looking for an enthusiastic and experienced Voice Agent who is self-driven with strong customer service, retentions, data capturing and tele-sales experience.

The Voice Agent will ensure that all inbound and outbound calls are answered and handled in a professional manner. The Voice Agent is expected to have a full understanding of the business.

Who are you?

  • You are passionate and enthusiastic about customer service
  • You have great interpersonal skills
  • You have superb communication skills (verbal and written)
  • You are versatile, creative, flexible and able to work optimally in other environments within the Contact Centre
  • You are proactive and can work under minimal supervision but are also a team player
  • You are self-driven and goal orientated
  • You pay attention to detail
  • You are innovative, pro-active and takes initiative
  • What's the role?

    You will be responsible for :

  • Handling of all inbound and outbound calls in a professional manner
  • The provision of Customer Service, following up on queries, providing timeous feedback with the most appropriate responses, with good analytical and prompt decision making skills
  • Handle irate customers, negotiate and resolve problems in an amicable and professional way
  • The capturing of customer details in an accurate manner
  • Upholding the highest levels of integrity and fairly representing the company in a reputable and professional manner in all correspondence with customers
  • Ensuring that there is general consistency in all solutions provided
  • Embracing continuous learning and have a full understanding of the business
  • Embracing of new ways of working in unpredictable environments
  • To timeously report any technical challenges to avoid any negative impact on the customers and the business
  • Execution of ad-hoc duties and the administration of Key Stakeholder meetings
  • Building and maintaining good relations with various departments within the company
  • Matric
  • Minimum of 2 years of experience providing customer service telephonically and general admin
  • Proven working experience in customer service environment (a focus on retentions will be advantageous)
  • Proficient in Microsoft Office
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