Support Services
Cape Town
4d ago
source :

Front Desk Manager CONTRACT POSITION : 1 Oct 2020 28 Feb 2021 Job Summary Sorbet Waterfront is looking for an energetic and experienced front-of-house ambassador.

The successful candidate must be immaculately groomed, highly detail orientated and equally comfortable retailing to the high-end resident and traveller as they are managing the front desk and bookings of this busy, flagship Sorbet Salon.

Key responsibilities · Ensure smooth, fair and efficient bookings every day; ensuring all Citizens are fairly booked. · Oversee the day to day smooth running of the front desk - report any operational problems eg not being able to service walk-ins or any other requests to Franchise Partner · When not busy, ensure Citizens are kept busy helping in the Salon.

  • Ensure all guests are happy with their experience and feel welcome and well looked after. Deal with complaints and escalate efficiently, when relevant.
  • Retail products to guests according to seasonal targets. · Monitor how other staff retail & give constructive feedback to FP on who needs more training to retail more effectively.
  • Oversee daily attendance register and leave requests for payroll. · Ensure front desk area is kept tidy and extremely well organised.
  • Manage daily stock counts, reporting back to franchisee on values / fluctuations. Assist with monthly stock takes. · Monitor FDC team performance and escalate HR issues quickly, when relevant · Attend training / events when relevant.
  • Record, check and add comments on all comps / returns and discounts. Make copies of all e-vouchers and add to weekly paperwork.

    Check the stock register to ensure all invoices have been receipted into ESP and filed away with paperwork. SKILLS REQUIRED Please do not apply if you don’t have the necessary experience in Salon Management and ESP Point Of Sale.

  • 4+ years Salon Front Desk and / or Salon management experience · 4+ years working knowledge of ESP Point Of Sale · Good working knowledge of Excel · Must be available to work weekends and late shifts, whenever needed.
  • Must be able to work in a fast-paced, highly pressurised environment · Excellent people, sales and team work skills needed.
  • Must always look immaculately groomed and take great pride in appearance. · Any additional languages will be a bonus (German, French) · Living in, or close to, to the Foreshore is a must.
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