Operations and Services Manager
Ann Swann Personnel
Durban, South Africa
1d ago
source : Executive Placements

Requirements :

  • B. Tech or B.Sc.(Chem Eng) qualification or 10 years experience in the water industry
  • Five years experience in execution of Service Level Agreements
  • Valid Drivers licence.
  • Valid Passport
  • Available to travel locally and internationally for training and work related matters.
  • Computer literacy in MS Office and Google Docs.
  • Project Management qualification and / or experience will be advantageous.
  • Duties and Responsibilities :

  • Operational management of on site services, consumables and standard products
  • Maintain and sustain contact with existing customers.
  • Review monthly reports to customers and engage with customer on any deviations.
  • Promote the company capabilities.
  • Continuously improve personal knowledge on all products using assistance of internal personnel or approved external sources.
  • Manage your expenses within budget, through clearing all proposed expenditure with the General Manager.
  • Administrative and financial responsibility
  • Troubleshoot existing sites to resolve any technical difficulty experienced
  • Manager the schedule for the Service Specialist to ensure contractual compliance.
  • Conduct surveys on site to reduce cost without compromising site and / or contractual performance.
  • Authority :

  • Discuss quotations & accept orders from customers.
  • Negotiate contract extensions and new contracts with clients within the bounds of authority defined.
  • Sign delivery notes on behalf of company.
  • Signing of commissioning, beneficial occupation and handover certificates on behalf of the company.
  • Develop a strong business relationship with all customers.
  • Travel within reason to all areas of company customers, staying over for extended periods as necessary.
  • Entertaining prospective or existing customers within reason to promote sales.
  • Promote equipment and or other company products at all times.
  • Carry out plant surveys; compile necessary data to develop positive enquiry information.
  • Assist other departments when necessary in the promotion of other products, chemicals or services.
  • Attend sales meetings, budget meetings, sales seminars as required to improve personal knowledge and business understanding.
  • Issue daily & weekly reports as requested by the Division Manager, as well as visit reports from all field trips.
  • Monitor and assist in the management of stock levels related to sundry sales equipment and items.
  • Assist in defining minimum stock levels and ordering cycles.
  • Communicate the company vision and values, through professional and attitude and actions.
  • Maintain safety standards and sound housekeeping principles and due care of all equipment / assets under your control or care.
  • Obtain information about activities of similar organizations and report to management.
  • Train junior staff with regards to financial reporting, stock take and general sales functions.
  • Perform any other reasonable duties required by your designated Regional manager.
  • Minimum Standards :

  • Perform all duties as per latest ISO 9001 Quality Standard Requirements.
  • Function as part of a team.
  • Ensure total confidentiality of all information, internal and external, pertaining to the business of the Company, all its Employees and Management.
  • Communicate with stakeholders in a professional manner.
  • Maintain discipline in the organisation
  • Actively promote a positive working environment and a sense of belonging among all staff.
  • Participate fully in all training interventions made available and promote a culture of training and development within the company.
  • Become familiar with, comply with and promote all company policies, procedures and administrative processes.
  • Utilise your work time gainfully and productively to meet the companys objectives.
  • Promote a positive and professional company image at all times.
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