Service Designer - (CONTRACT)
PM Connection
2d ago
source :

Johannesburg - To synthesize the outcomes of Design research and map them to a client journey to meet the company’s Strategic Outcomes in line with the company’s focus on Client Centricity.

  • Job Responsibilities : Determining and applying appropriate design synthesis methods Support and participate in design research and testing Map the existing or intended client experience using relevant client experience artifacts Produce supporting client experience artifacts such as experience maps, persona'
  • s, client journey maps, etc. Contribute to the design decisions during product development based on client centric perspectives and service design principles.

    Collaborate with adjacent disciplines, such as PO's, Tech Leads, UX / UI designers, Design Leads, etc. Brainstorm potential solutions based on research of client needs.

    Support the company's broader strategies and projects objectives and organisational values Stay abreast of developments in the field of Service Design Produce evidence of the impact of service design within the broader client centred design framework Ensure personal growth and effectiveness in performing of roles and responsibilities Support the achievement of the business strategy, objectives and values Stay abreast of developments in field of expertise Ensure personal growth and enable effectiveness in performance of roles and responsibilities Contribute to the company’s Culture building initiatives (e.

    g. staff surveys etc.) Participate and support corporate responsibility initiatives for the achievement of business strategy Seek opportunities to improve business processes, models and systems through agile thinking.

  • People Specification Essential Qualifications - NQF Level Advanced Diplomas / National 1st Degrees Preferred Qualification Direct Design Experience Qualification Essential Certifications Preferred Certifications Service Design essential, Agile Bootcamp, Acumen certification related to subject matter area Type of Exposure Working on large;
  • complex; multi-disciplinary projects Communicating design guidelines and guidelines to different stakeholders Design tools Design / Modelling Technical / Professional Knowledge Client focused process Design Business Process Process Design Service design and Human centred design methodologies Behavioural Competencies Decision Making Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information;
  • choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions;
  • taking action that is consistent with available facts and constraints and optimizes probable consequences. Customer Orientation Placing a high priority on the internal or external customer’s perspective when making decisions and taking action;
  • implementing service practices that meet the customers’ and own organization’s needs. Continuous Improvement Originating action to improve existing conditions and processes;
  • identifying improvement opportunities, generating ideas, and implementing solutions. Collaborating Working cooperatively with others to help a team or work group achieve its goals.

    Influencing Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.

    Innovation Creating novel solutions with measurable value for existing and potential customers (internal or external); experimenting with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions.

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