Johannesburg - To synthesize the outcomes of Design research and map them to a client journey to meet the company’s Strategic Outcomes in line with the company’s focus on Client Centricity.
s, client journey maps, etc. Contribute to the design decisions during product development based on client centric perspectives and service design principles.
Collaborate with adjacent disciplines, such as PO's, Tech Leads, UX / UI designers, Design Leads, etc. Brainstorm potential solutions based on research of client needs.
Support the company's broader strategies and projects objectives and organisational values Stay abreast of developments in the field of Service Design Produce evidence of the impact of service design within the broader client centred design framework Ensure personal growth and effectiveness in performing of roles and responsibilities Support the achievement of the business strategy, objectives and values Stay abreast of developments in field of expertise Ensure personal growth and enable effectiveness in performance of roles and responsibilities Contribute to the company’s Culture building initiatives (e.
g. staff surveys etc.) Participate and support corporate responsibility initiatives for the achievement of business strategy Seek opportunities to improve business processes, models and systems through agile thinking.
identifying improvement opportunities, generating ideas, and implementing solutions. Collaborating Working cooperatively with others to help a team or work group achieve its goals.
Influencing Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.
Innovation Creating novel solutions with measurable value for existing and potential customers (internal or external); experimenting with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions.